41
NPS
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Enterprise Products Partners
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About Enterprise Products Partners' Brand
Enterprise Products Partners provides midstream energy services to producers and consumers of natural gas refined products and petrochemicals.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Enterprise Products Partners NPS
Enterprise Products Partners's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether Enterprise Products Partners's customers would recommend using the product based on a scale of -100 to 100.
Enterprise Products Partners Overall NPS
| 58% | Promoters |
|---|---|
| 25% | Passives |
| 17% | Detractors |
Enterprise Products Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jul 2021 33 | Jul 2021 | 33 |
Jan 2022 25 | Jan 2022 | 25 |
Feb 2022 20 | Feb 2022 | 20 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 25 | Nov 2022 | 25 |
May 2023 33 | May 2023 | 33 |
Sep 2023 30 | Sep 2023 | 30 |
Jan 2024 36 | Jan 2024 | 36 |
Mar 2024 42 | Mar 2024 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enterprise Products Partners Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Enterprise Products Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enterprise Products Partners Product Quality
4.1/5
Enterprise Products Partners has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Enterprise Products Partners' overall Product Quality score rated by its users and customers.
Enterprise Products Partners Product Information
Enterprise Products Partners’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Energy
Enterprise Products Partners Pricing
Enterprise Products Partners ROI & Value For Money
4.1/5
Enterprise Products Partners has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Enterprise Products Partners Customer Satisfaction (CSAT)
Enterprise Products Partners Customer Satisfaction (CSAT) Score
86 / 100
Enterprise Products Partners has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enterprise Products Partners Customer Service
4.1/5
Enterprise Products Partners has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Enterprise Products Partners's Customer Service
Address
Houston, TX
Website
http://www.enterpriseproducts.com/
Enterprise Products Partners as an Employer
2.9/5
Enterprise Products Partners has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Enterprise Products Partners
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Enterprise Products Partners scored a 41 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Enterprise Products Partners would recommend the brand to a friend. ENPS measures how likely Enterprise Products Partners employees would recommend working at Enterprise Products Partners to a friend.
Net Promoter Score
41
NPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
