0
NPS
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Brand Page
ePlus
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About ePlus' Brand
We help customers assess their technology and business needs while advising them on the most effective IT strategy for their organization.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
ePlus NPS
ePlus's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ePlus's customers would recommend using the product based on a scale of -100 to 100.
ePlus Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ePlus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Mar 2026 -33 | Mar 2026 | -33 |
May 2026 0 | May 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ePlus Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ePlus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ePlus Product Quality
2.2/5
ePlus has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ePlus' overall Product Quality score rated by its users and customers.
ePlus Product Information
ePlus’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.eplus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
ePlus Pricing
ePlus ROI & Value For Money
1.7/5
ePlus has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ePlus' overall ROI score rated by its users and customers.
ePlus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ePlus Customer Service
1.7/5
ePlus has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ePlus' overall Customer Service score rated by its users and customers.
About ePlus's Customer Service
Address
13595 Dulles Technology Drive, Herndon, VA 20171
Website
http://www.eplus.com
Phone Number
(703) 984-8400
ePlus's Social Links
ePlus as an Employer
3.9/5
ePlus has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ePlus scored a 0 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of ePlus would recommend the brand to a friend. ENPS measures how likely ePlus employees would recommend working at ePlus to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 58% | Promoters |
|---|---|
| 10% | Passive |
| 32% | Detractors |
