-1
NPS
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Evalueserve
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About Evalueserve's Brand
Evalueserve is a global professional services provider, founded by an ex-McKinsey partner, offering consulting, analytics, and knowledge services. We are powered by mind+machine – a unique combination of human expertise and best-in-class technologies that use smart algorithms to simplify key tasks. This approach enables us to design and manage processes that can generate and harness insights on a large scale, significantly cutting costs and timescales and helping businesses that partner with us to overtake the competition. We work with clients across a wide range of industries and business functions, helping them make better decisions faster; reach new levels of efficiency and effectiveness; and see a tangible impact on their top and bottom line.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Evalueserve NPS
Evalueserve's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Evalueserve's customers would recommend using the product based on a scale of -100 to 100.
Evalueserve Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Evalueserve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 33 | May 2022 | 33 |
Sep 2023 20 | Sep 2023 | 20 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 13 | Jul 2024 | 13 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evalueserve Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Evalueserve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evalueserve Product Quality
3/5
Evalueserve has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Evalueserve's overall Product Quality score rated by its users and customers.
Evalueserve Product Information
Evalueserve’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.evalueserve.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Evalueserve Pricing
Evalueserve ROI & Value For Money
3.3/5
Evalueserve has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Evalueserve's overall ROI score rated by its users and customers.
Evalueserve Customer Satisfaction (CSAT)
Evalueserve Customer Satisfaction (CSAT) Score
50 / 100
Evalueserve has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evalueserve Customer Service
3.2/5
Evalueserve has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Evalueserve's Customer Service
Address
10 Bahnhofstrasse, 6300 Switzerland
Website
http://www.evalueserve.com
Phone Number
+1 9199778200
Evalueserve's Social Links
Evalueserve as an Employer
4.6/5
Evalueserve has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Evalueserve scored a -1 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Evalueserve would recommend the brand to a friend. ENPS measures how likely Evalueserve employees would recommend working at Evalueserve to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
