-7
NPS
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Evolent Health
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About Evolent Health's Brand
Evolent Health, a population health MSO, integrates their resources to support health systems in executing their transformation objectives.
Brand at a Glance
62%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Evolent Health NPS
Evolent Health's Net Promoter Score (NPS) is a -7 with 39% Promoters, 15% Passives, and 46% Detractors. Net Promoter Score tracks whether Evolent Health's customers would recommend using the product based on a scale of -100 to 100.
Evolent Health Overall NPS
| 39% | Promoters |
|---|---|
| 15% | Passives |
| 46% | Detractors |
Evolent Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -25 | Mar 2023 | -25 |
Jan 2024 -30 | Jan 2024 | -30 |
Feb 2024 -23 | Feb 2024 | -23 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -24 | Apr 2024 | -24 |
May 2024 -19 | May 2024 | -19 |
Aug 2024 -22 | Aug 2024 | -22 |
Oct 2024 -17 | Oct 2024 | -17 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -16 | Dec 2024 | -16 |
Jan 2025 -11 | Jan 2025 | -11 |
Jan 2026 -7 | Jan 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evolent Health NPS by Gender
Male customers rated Evolent Health's NPS 133 points higher than Female customers.
Male
67
Evolent Health's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-66
Evolent Health's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Evolent Health NPS by Ethnicity
Evolent Health's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Evolent Health NPS by Age
Evolent Health's NPS was rated -34 points by customers ages 31-35 on Comparably.
Evolent Health NPS by Usage
Evolent Health's NPS was rated -75 points by customers who have used Evolent Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Evolent Health Customer Reviews
Out of the 2 Evolent Health customer reviews 2 were positive and 0 were constructive. Evolent Health customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Evolent Health Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Evolent Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evolent Health Customer Loyalty Score by Gender
Male customers rated Evolent Health's Customer Loyalty score 75% higher than Female customers.
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Male
100%
Yes
Female
25%
Yes
Evolent Health Customer Loyalty Score by Ethnicity
Evolent Health's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Evolent Health.
40
out of 100
Caucasian
Evolent Health Customer Loyalty Score by Age
Evolent Health's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Evolent Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Evolent Health Customer Loyalty Score by Usage
Evolent Health's Customer Loyalty score was rated 33% by customers who have used Evolent Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Evolent Health Customer Loyalty Score by Industry
Evolent Health's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Evolent Health Product Quality
3.2/5
Evolent Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Evolent Health Product Information
Evolent Health’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Evolent Health's product the highest.
- Website
- http://evolenthealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
SaaS
Quick Insights into Evolent Health Product Quality
Evolent Health's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Evolent Health Product Quality the Highest
Ranked Evolent Health Product Quality the Lowest
Evolent Health Product Quality Score by Gender
Male customers rated Evolent Health's Product Quality score 2.5 stars higher than Female customers.
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Male
4.6/5
Female
2.1/5
Evolent Health Product Quality Score by Ethnicity
Evolent Health's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Evolent Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Evolent Health Product Quality Score by Age
Evolent Health's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Evolent Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Evolent Health Product Quality Score by Usage
Evolent Health's Product Quality score was rated 1.9 stars by customers who have used Evolent Health's products/services for Less than 1 Year.
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Evolent Health Product Quality Score by Industry
Evolent Health's Product Quality score was rated 2.6 stars by Tech industry customers.
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Evolent Health Pricing
Evolent Health ROI & Value For Money
3.4/5
Evolent Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Evolent Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Evolent Health ROI
Evolent Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Evolent Health ROI the Highest
Ranked Evolent Health ROI the Lowest
Evolent Health ROI Score by Gender
Male customers rated Evolent Health's ROI score 2.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Evolent Health.
Male
4.6/5
Female
2.2/5
Evolent Health ROI Score by Ethnicity
Evolent Health's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Evolent Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Evolent Health ROI Score by Age
Evolent Health's ROI score was rated 3.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Evolent Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
Evolent Health ROI Score by Usage
Evolent Health's ROI score was rated 1.9 stars by customers who have used Evolent Health's products/services for Less than 1 Year.
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Evolent Health ROI Score by Industry
Evolent Health's ROI score was rated 2.6 stars by Tech industry customers.
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Evolent Health Customer Satisfaction (CSAT)
Evolent Health Customer Satisfaction (CSAT) Score
50 / 100
Evolent Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Evolent Health Customer Satisfaction
Evolent Health's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Evolent Health Customer Satisfaction the Highest
Ranked Evolent Health Customer Satisfaction the Lowest
Evolent Health Customer Satisfaction Score by Gender
Male customers rated Evolent Health's Customer Satisfaction score 32 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Evolent Health.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Evolent Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Evolent Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Evolent Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Evolent Health Customer Satisfaction Score by Age
Evolent Health's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Evolent Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% |
Evolent Health Customer Satisfaction Score by Usage
Evolent Health's Customer Satisfaction score was rated 25 points by customers who have used Evolent Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Evolent Health Customer Satisfaction Score by Industry
Evolent Health's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"csatScore": 33,
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}Evolent Health Customer Service
3.2/5
Evolent Health has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Evolent Health's Customer Service
Address
Arlington, VA
Website
http://evolenthealth.com
Phone Number
571-389-6000
Quick Insights into Evolent Health Customer Service
Evolent Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Evolent Health's Customer Service score.
Ranked Evolent Health Customer Service the Highest
Ranked Evolent Health Customer Service the Lowest
Evolent Health Customer Service Score by Gender
Male customers rated Evolent Health's Customer Service score 2.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Evolent Health.
Male
4.3/5
Female
2.2/5
Evolent Health Customer Service Score by Ethnicity
Evolent Health's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Evolent Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Evolent Health Customer Service Score by Age
Evolent Health's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Evolent Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Evolent Health Customer Service Score by Usage
Evolent Health's Customer Service score was rated 1.7 stars by customers who have used Evolent Health's products/services for Less than 1 Year.
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Evolent Health Customer Service Score by Industry
Evolent Health's Customer Service score was rated 2.6 stars by Tech industry customers.
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Evolent Health as an Employer
2.6/5
Evolent Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Evolent Health scored a -7 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Evolent Health would recommend the brand to a friend. ENPS measures how likely Evolent Health employees would recommend working at Evolent Health to a friend.
Net Promoter Score
-7
NPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
