-53
NPS
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Exeter Finance
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About Exeter Finance's Brand
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Brand at a Glance
71%
Customer Loyalty
1.7/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Exeter Finance NPS
Exeter Finance's Net Promoter Score (NPS) is a -53 with 19% Promoters, 9% Passives, and 72% Detractors. Net Promoter Score tracks whether Exeter Finance's customers would recommend using the product based on a scale of -100 to 100.
Exeter Finance Overall NPS
| 19% | Promoters |
|---|---|
| 9% | Passives |
| 72% | Detractors |
Exeter Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -58 | Dec 2022 | -58 |
Mar 2023 -58 | Mar 2023 | -58 |
May 2023 -57 | May 2023 | -57 |
Jun 2023 -57 | Jun 2023 | -57 |
Aug 2023 -57 | Aug 2023 | -57 |
Nov 2023 -55 | Nov 2023 | -55 |
Aug 2024 -53 | Aug 2024 | -53 |
Sep 2024 -52 | Sep 2024 | -52 |
Oct 2024 -52 | Oct 2024 | -52 |
Nov 2024 -53 | Nov 2024 | -53 |
Feb 2025 -53 | Feb 2025 | -53 |
May 2025 -55 | May 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exeter Finance NPS by Gender
Male customers rated Exeter Finance's NPS 41 points higher than Female customers.
Male
-25
Exeter Finance's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-66
Exeter Finance's NPS was rated -66 by Female customers on Comparably.
7%
Promoters
20%
Passives
73%
Detractors
Exeter Finance NPS by Ethnicity
Exeter Finance's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
African American/Black -51 | African American/Black | -51 |
Exeter Finance NPS by Age
Exeter Finance's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Exeter Finance NPS by Usage
Exeter Finance's NPS was rated the highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Exeter Finance Customer Reviews
Out of the 6 Exeter Finance customer reviews 1 was positive and 5 were constructive. Exeter Finance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Exeter Finance Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Exeter Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exeter Finance Customer Loyalty Score by Gender
Male customers rated Exeter Finance's Customer Loyalty score 2% higher than Female customers.
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Male
66%
Yes
Female
64%
Yes
Exeter Finance Customer Loyalty Score by Ethnicity
Exeter Finance's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Exeter Finance.
55
out of 100
Caucasian
78
out of 100
African American/Black
Exeter Finance Customer Loyalty Score by Age
Exeter Finance's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Exeter Finance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 10% | 26-30 | 10% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
Exeter Finance Customer Loyalty Score by Usage
Exeter Finance's Customer Loyalty score was rated the highest by customers who have used Exeter Finance's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Exeter Finance Customer Loyalty Score by Industry
Exeter Finance's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Exeter Finance Product Quality
1.7/5
Exeter Finance has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Exeter Finance Product Information
Exeter Finance’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Exeter Finance's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Exeter Finance the lowest at 1.5.
- Website
- http://www.exeterfinance.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Exeter Finance Product Quality
Exeter Finance's Product Quality score was rated highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Exeter Finance Product Quality the Highest
Ranked Exeter Finance Product Quality the Lowest
Exeter Finance Product Quality Score by Gender
Male customers rated Exeter Finance's Product Quality score 0.4 stars higher than Female customers.
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Male
2.1/5
Female
1.7/5
Exeter Finance Product Quality Score by Ethnicity
Exeter Finance's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Exeter Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.9 | African American/Black | 1.9 |
Exeter Finance Product Quality Score by Age
Exeter Finance's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Exeter Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.3 | 46-50 | 2.3 |
Exeter Finance Product Quality Score by Usage
Exeter Finance's Product Quality score was rated the highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Exeter Finance Product Quality Score by Industry
Exeter Finance's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Exeter Finance Pricing
Exeter Finance ROI & Value For Money
2.1/5
Exeter Finance has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Exeter Finance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Exeter Finance.
Quick Insights into Exeter Finance ROI
Exeter Finance's ROI score was rated highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Exeter Finance ROI the Highest
Ranked Exeter Finance ROI the Lowest
Exeter Finance ROI Score by Gender
Male customers rated Exeter Finance's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Exeter Finance.
Male
2.1/5
Female
1.8/5
Exeter Finance ROI Score by Ethnicity
Exeter Finance's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Exeter Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Exeter Finance ROI Score by Age
Exeter Finance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Exeter Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.6 | 46-50 | 1.6 |
Exeter Finance ROI Score by Usage
Exeter Finance's ROI score was rated the highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Exeter Finance ROI Score by Industry
Exeter Finance's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Exeter Finance Customer Satisfaction (CSAT)
Exeter Finance Customer Satisfaction (CSAT) Score
33 / 100
Exeter Finance has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exeter Finance Customer Satisfaction
Exeter Finance's Customer Satisfaction score was rated highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and rated lowest by customers ages 36-40.
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Ranked Exeter Finance Customer Satisfaction the Highest
Ranked Exeter Finance Customer Satisfaction the Lowest
Exeter Finance Customer Satisfaction Score by Gender
Male customers rated Exeter Finance's Customer Satisfaction score 21 points higher than Female customers.
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43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
22 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
Exeter Finance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Exeter Finance's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Exeter Finance's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Exeter Finance Customer Satisfaction Score by Age
Exeter Finance's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Exeter Finance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 34% |
Exeter Finance Customer Satisfaction Score by Usage
Exeter Finance's Customer Satisfaction score was rated the highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Exeter Finance Customer Satisfaction Score by Industry
Exeter Finance's Customer Satisfaction score was rated 33 points by Tech industry customers.
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"title": "Exeter Finance Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Exeter Finance Customer Service
1.8/5
Exeter Finance has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Exeter Finance's overall Customer Service score rated by its users and customers.
About Exeter Finance's Customer Service
Address
2101 W John Carpenter Fwy, Irving, TX 75063
Website
http://www.exeterfinance.com
Phone Number
4697544234
Exeter Finance's Social Links
Quick Insights into Exeter Finance Customer Service
Exeter Finance's Customer Service score was rated highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Exeter Finance's Customer Service score.
Ranked Exeter Finance Customer Service the Highest
Ranked Exeter Finance Customer Service the Lowest
Exeter Finance Customer Service Score by Gender
Male customers rated Exeter Finance's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Exeter Finance.
Male
2.1/5
Female
1.5/5
Exeter Finance Customer Service Score by Ethnicity
Exeter Finance's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Exeter Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Exeter Finance Customer Service Score by Age
Exeter Finance's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Exeter Finance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.6 | 46-50 | 1.6 |
Exeter Finance Customer Service Score by Usage
Exeter Finance's Customer Service score was rated the highest by customers who have used Exeter Finance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Exeter Finance Customer Service Score by Industry
Exeter Finance's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Exeter Finance as an Employer
4.5/5
Exeter Finance has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Exeter Finance scored a -53 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Exeter Finance would recommend the brand to a friend. ENPS measures how likely Exeter Finance employees would recommend working at Exeter Finance to a friend.
Net Promoter Score
-53
NPS Score
| 19% | Promoters |
|---|---|
| 9% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
