-20
NPS
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Fareportal
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About Fareportal's Brand
Fareportal is a leading travel technology company that operates a number of websites which serve customers both online and with telephone
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Fareportal CMO
Brijen Rajput
Brijen Rajput serves as the Chief Marketing Officer of Fareportal. Brijen started at Fareportal in January of 2017. Brijen currently resides in the Greater New York City Area.
Fareportal NPS
Fareportal's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Fareportal's customers would recommend using the product based on a scale of -100 to 100.
Fareportal Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Fareportal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2022 -50 | Dec 2022 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
May 2023 -67 | May 2023 | -67 |
Oct 2023 -43 | Oct 2023 | -43 |
Dec 2023 -25 | Dec 2023 | -25 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2024 -20 | Oct 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fareportal NPS by Gender
Fareportal's NPS was rated 0 by Male customers on Comparably.
Male
0
Fareportal's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Fareportal's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fareportal Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Fareportal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fareportal Customer Loyalty Score by Gender
Fareportal's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Fareportal Product Quality
3.4/5
Fareportal has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Fareportal Product Information
Fareportal’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.fareportal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Travel
Quick Insights into Fareportal Product Quality
Fareportal's Product Quality score was rated highest by Male customers.
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Ranked Fareportal Product Quality the Highest
Fareportal Product Quality Score by Gender
Fareportal's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fareportal.
Male
3.6/5
Female
N/A
Fareportal Pricing
Fareportal ROI & Value For Money
3.5/5
Fareportal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Fareportal ROI
Fareportal's ROI score was rated highest by Male customers.
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Ranked Fareportal ROI the Highest
Fareportal ROI Score by Gender
Fareportal's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Fareportal Customer Satisfaction (CSAT)
Fareportal Customer Satisfaction (CSAT) Score
49 / 100
Fareportal has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
24%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fareportal Customer Satisfaction
Fareportal's Customer Satisfaction score was rated highest by Male customers.
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Ranked Fareportal Customer Satisfaction the Highest
Fareportal Customer Satisfaction Score by Gender
Fareportal's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fareportal.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Fareportal Customer Service
3.5/5
Fareportal has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Fareportal's Customer Service
Address
135 West 50th Street, New York City, NY
Website
http://www.fareportal.com
Quick Insights into Fareportal Customer Service
Fareportal's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Fareportal's Customer Service score.
Ranked Fareportal Customer Service the Highest
Fareportal Customer Service Score by Gender
Fareportal's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fareportal.
Male
3.2/5
Female
N/A
Fareportal as an Employer
2.8/5
Fareportal has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Fareportal scored a -20 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Fareportal would recommend the brand to a friend. ENPS measures how likely Fareportal employees would recommend working at Fareportal to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 38% | Promoters |
|---|---|
| 12% | Passive |
| 50% | Detractors |
