24
NPS
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FINRA
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About FINRA's Brand
The Financial Industry Regulatory Authority (FINRA) is the largest independent regulator for all securities firms doing business in the
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
FINRA NPS
FINRA's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether FINRA's customers would recommend using the product based on a scale of -100 to 100.
FINRA Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
FINRA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 14 | Oct 2023 | 14 |
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 19 | Jan 2024 | 19 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 21 | May 2024 | 21 |
Jul 2024 23 | Jul 2024 | 23 |
Sep 2024 24 | Sep 2024 | 24 |
Dec 2024 24 | Dec 2024 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 25 | Mar 2025 | 25 |
May 2025 25 | May 2025 | 25 |
Nov 2025 23 | Nov 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FINRA NPS by Gender
FINRA's NPS was rated 0 by Female customers on Comparably.
Female
0
FINRA's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
FINRA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
FINRA NPS by Ethnicity
FINRA's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
FINRA NPS by Age
FINRA's NPS was rated 34 points by customers ages 46-50 on Comparably.
FINRA NPS by Usage
FINRA's NPS was rated the highest by customers who have used FINRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Over 10 Years 0 | Over 10 Years | 0 |
FINRA Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of FINRA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FINRA Customer Loyalty Score by Gender
FINRA's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FINRA.
Female
70%
Yes
Male
N/A
Yes
FINRA Customer Loyalty Score by Ethnicity
FINRA's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FINRA.
40
out of 100
Caucasian
FINRA Customer Loyalty Score by Age
FINRA's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FINRA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
FINRA Customer Loyalty Score by Usage
FINRA's Customer Loyalty score was rated the highest by customers who have used FINRA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FINRA Customer Loyalty Score by Industry
FINRA's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FINRA Product Quality
3.1/5
FINRA has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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FINRA Product Information
FINRA’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FINRA's product the highest. Reviewers from the Legal industry rated FINRA the lowest at 1.6.
- Website
- http://www.finra.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Government & Legal
Quick Insights into FINRA Product Quality
FINRA's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Legal industry.
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Ranked FINRA Product Quality the Highest
Ranked FINRA Product Quality the Lowest
FINRA Product Quality Score by Gender
FINRA's Product Quality score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FINRA.
Female
2.7/5
Male
N/A
FINRA Product Quality Score by Ethnicity
FINRA's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FINRA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FINRA Product Quality Score by Age
FINRA's Product Quality score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FINRA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
FINRA Product Quality Score by Usage
FINRA's Product Quality score was rated the highest by customers who have used FINRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FINRA Product Quality Score by Industry
FINRA's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FINRA Pricing
FINRA ROI & Value For Money
3.2/5
FINRA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FINRA's overall ROI score rated by its users and customers.
FINRA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Legal industry think that they had the lowest ROI from FINRA.
Quick Insights into FINRA ROI
FINRA's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Legal industry.
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Ranked FINRA ROI the Highest
Ranked FINRA ROI the Lowest
FINRA ROI Score by Gender
FINRA's ROI score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FINRA.
Female
2.9/5
Male
N/A
FINRA ROI Score by Ethnicity
FINRA's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FINRA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FINRA ROI Score by Age
FINRA's ROI score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FINRA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
FINRA ROI Score by Usage
FINRA's ROI score was rated the highest by customers who have used FINRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FINRA ROI Score by Industry
FINRA's ROI score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FINRA Customer Satisfaction (CSAT)
FINRA Customer Satisfaction (CSAT) Score
57 / 100
FINRA has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FINRA Customer Satisfaction
FINRA's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked FINRA's Customer Satisfaction.
Ranked FINRA Customer Satisfaction the Highest
Ranked FINRA Customer Satisfaction the Lowest
FINRA Customer Satisfaction Score by Gender
FINRA's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FINRA.
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
FINRA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FINRA's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FINRA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
FINRA Customer Satisfaction Score by Usage
FINRA's Customer Satisfaction score was rated 33 points by customers who have used FINRA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FINRA Customer Satisfaction Score by Industry
FINRA's Customer Satisfaction score was rated 66 points by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FINRA Customer Satisfaction Score by Industry",
"text": "FINRA's Customer Satisfaction score was rated 66 points by both Banking and Financial Services and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
"scoreLabel": 66
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
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}
]
}FINRA Customer Service
3.1/5
FINRA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock FINRA's overall Customer Service score rated by its users and customers.
About FINRA's Customer Service
Address
1735 K Street, Washington, DC 20006
Website
http://www.finra.org
Phone Number
2405274720
Quick Insights into FINRA Customer Service
FINRA's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked FINRA's Customer Service score.
Ranked FINRA Customer Service the Highest
Ranked FINRA Customer Service the Lowest
FINRA Customer Service Score by Gender
FINRA's Customer Service score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FINRA.
Female
2.9/5
Male
N/A
FINRA Customer Service Score by Ethnicity
FINRA's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FINRA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
FINRA Customer Service Score by Age
FINRA's Customer Service score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FINRA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
FINRA Customer Service Score by Usage
FINRA's Customer Service score was rated the highest by customers who have used FINRA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FINRA Customer Service Score by Industry
FINRA's Customer Service score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FINRA as an Employer
4.2/5
FINRA has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FINRA scored a 24 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of FINRA would recommend the brand to a friend. ENPS measures how likely FINRA employees would recommend working at FINRA to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
