5
NPS
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G-III Apparel Group
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About G-III Apparel Group's Brand
G-III Apparel Group, Ltd. designs, manufactures, and markets a range of apparel, including outerwear, dresses, sportswear, swimwear,
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
G-III Apparel Group NPS
G-III Apparel Group's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether G-III Apparel Group's customers would recommend using the product based on a scale of -100 to 100.
G-III Apparel Group Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
G-III Apparel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -1 | Jun 2022 | -1 |
Aug 2022 13 | Aug 2022 | 13 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 -10 | Aug 2023 | -10 |
Sep 2023 -9 | Sep 2023 | -9 |
Mar 2024 -1 | Mar 2024 | -1 |
Jun 2024 8 | Jun 2024 | 8 |
Jul 2024 -1 | Jul 2024 | -1 |
Oct 2024 0 | Oct 2024 | 0 |
Apr 2025 5 | Apr 2025 | 5 |
Jun 2025 12 | Jun 2025 | 12 |
Oct 2025 5 | Oct 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G-III Apparel Group NPS by Gender
Male customers rated G-III Apparel Group's NPS 34 points higher than Female customers.
Male
34
G-III Apparel Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
0
G-III Apparel Group's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
G-III Apparel Group NPS by Usage
G-III Apparel Group's NPS was rated -34 points by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
G-III Apparel Group Customer Reviews
Out of the 4 G-III Apparel Group customer reviews 3 were positive and 1 was constructive. G-III Apparel Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
G-III Apparel Group Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of G-III Apparel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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G-III Apparel Group Customer Loyalty Score by Gender
G-III Apparel Group's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
G-III Apparel Group Customer Loyalty Score by Usage
G-III Apparel Group's Customer Loyalty score was rated 40% by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
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G-III Apparel Group Customer Loyalty Score by Industry
G-III Apparel Group's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
G-III Apparel Group Product Quality
3.7/5
G-III Apparel Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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G-III Apparel Group Product Information
G-III Apparel Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated G-III Apparel Group's product the highest.
- Website
- http://www.g-iii.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into G-III Apparel Group Product Quality
G-III Apparel Group's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G-III Apparel Group Product Quality the Highest
Ranked G-III Apparel Group Product Quality the Lowest
G-III Apparel Group Product Quality Score by Gender
Male customers rated G-III Apparel Group's Product Quality score 1 stars higher than Female customers.
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Male
4.1/5
Female
3.1/5
G-III Apparel Group Product Quality Score by Usage
G-III Apparel Group's Product Quality score was rated 2.6 stars by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
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G-III Apparel Group Product Quality Score by Industry
G-III Apparel Group's Product Quality score was rated 3.8 stars by Arts and Entertainment industry customers.
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G-III Apparel Group Pricing
G-III Apparel Group ROI & Value For Money
3.7/5
G-III Apparel Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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G-III Apparel Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into G-III Apparel Group ROI
G-III Apparel Group's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G-III Apparel Group ROI the Highest
Ranked G-III Apparel Group ROI the Lowest
G-III Apparel Group ROI Score by Gender
Male customers rated G-III Apparel Group's ROI score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
G-III Apparel Group ROI Score by Usage
G-III Apparel Group's ROI score was rated 2.1 stars by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
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G-III Apparel Group ROI Score by Industry
G-III Apparel Group's ROI score was rated 3.3 stars by Arts and Entertainment industry customers.
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G-III Apparel Group Customer Satisfaction (CSAT)
G-III Apparel Group Customer Satisfaction (CSAT) Score
66 / 100
G-III Apparel Group has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into G-III Apparel Group Customer Satisfaction
G-III Apparel Group's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G-III Apparel Group Customer Satisfaction the Highest
Ranked G-III Apparel Group Customer Satisfaction the Lowest
G-III Apparel Group Customer Satisfaction Score by Gender
Male customers rated G-III Apparel Group's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of G-III Apparel Group.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
G-III Apparel Group Customer Satisfaction Score by Usage
G-III Apparel Group's Customer Satisfaction score was rated 33 points by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
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G-III Apparel Group Customer Satisfaction Score by Industry
G-III Apparel Group's Customer Satisfaction score was rated 33 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "G-III Apparel Group Customer Satisfaction Score by Industry",
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"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
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}G-III Apparel Group Customer Service
3.4/5
G-III Apparel Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About G-III Apparel Group's Customer Service
Address
New York City, NY
Website
http://www.g-iii.com
Phone Number
(212) 403-0500
Quick Insights into G-III Apparel Group Customer Service
G-III Apparel Group's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked G-III Apparel Group Customer Service the Highest
Ranked G-III Apparel Group Customer Service the Lowest
G-III Apparel Group Customer Service Score by Gender
Male customers rated G-III Apparel Group's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of G-III Apparel Group.
Male
3.5/5
Female
3.1/5
G-III Apparel Group Customer Service Score by Usage
G-III Apparel Group's Customer Service score was rated 2.1 stars by customers who have used G-III Apparel Group's products/services for 5 to 10 Years.
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G-III Apparel Group Customer Service Score by Industry
G-III Apparel Group's Customer Service score was rated 3.1 stars by Arts and Entertainment industry customers.
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G-III Apparel Group as an Employer
3.6/5
G-III Apparel Group has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
G-III Apparel Group scored a 5 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of G-III Apparel Group would recommend the brand to a friend. ENPS measures how likely G-III Apparel Group employees would recommend working at G-III Apparel Group to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 29% | Promoters |
|---|---|
| 23% | Passive |
| 48% | Detractors |
