2
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
G4S
Marketing or Exec? Claim Your Free Account
About G4S' Brand
G4S, an international security solutions group, focuses on BPO sectors where security and safety risks are considered a strategic threat.
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
G4S NPS
G4S's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether G4S's customers would recommend using the product based on a scale of -100 to 100.
G4S Overall NPS
| 44% | Promoters |
|---|---|
| 14% | Passives |
| 42% | Detractors |
G4S NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 7 | Jan 2024 | 7 |
Feb 2024 10 | Feb 2024 | 10 |
Apr 2024 8 | Apr 2024 | 8 |
May 2024 6 | May 2024 | 6 |
Jun 2024 7 | Jun 2024 | 7 |
Aug 2024 7 | Aug 2024 | 7 |
Sep 2024 2 | Sep 2024 | 2 |
Nov 2024 4 | Nov 2024 | 4 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 3 | Apr 2025 | 3 |
May 2025 3 | May 2025 | 3 |
Dec 2025 2 | Dec 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G4S NPS by Gender
Male customers rated G4S's NPS 23 points higher than Female customers.
Male
-19
G4S's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
-42
G4S's NPS was rated -42 by Female customers on Comparably.
25%
Promoters
8%
Passives
67%
Detractors
G4S NPS by Ethnicity
G4S's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black -57 | African American/Black | -57 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other 0 | Other | 0 |
G4S NPS by Age
G4S's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
G4S NPS by Usage
G4S's NPS was rated the highest by customers who have used G4S's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -60 | Over 10 Years | -60 |
G4S Customer Reviews
Out of the 6 G4S customer reviews 1 was positive and 5 were constructive. G4S customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
G4S Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of G4S users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
G4S Customer Loyalty Score by Gender
Female customers rated G4S's Customer Loyalty score 26% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of G4S.
Male
67%
Yes
Female
93%
Yes
G4S Customer Loyalty Score by Ethnicity
G4S's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of G4S.
55
out of 100
Caucasian
87
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
78
out of 100
Other
G4S Customer Loyalty Score by Age
G4S's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of G4S.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 55% | 26-30 | 55% |
31-35 85% | 31-35 | 85% |
36-40 100% | 36-40 | 100% |
G4S Customer Loyalty Score by Usage
G4S's Customer Loyalty score was rated the highest by customers who have used G4S's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
G4S Customer Loyalty Score by Industry
G4S's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
G4S Product Quality
3.6/5
G4S has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock G4S' overall Product Quality score rated by its users and customers.
G4S Product Information
G4S’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated G4S's product the highest. Reviewers from the Aerospace and Aviation industry rated G4S the lowest at 3.5.
- Website
- http://g4s.com
- Company Size
- 10,000+ Employees
Industry
Security and Investigations
Quick Insights into G4S Product Quality
G4S's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used G4S's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked G4S' Product Quality.
Ranked G4S Product Quality the Highest
Ranked G4S Product Quality the Lowest
G4S Product Quality Score by Gender
Male customers rated G4S's Product Quality score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of G4S.
Male
3.8/5
Female
2.5/5
G4S Product Quality Score by Ethnicity
G4S's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of G4S.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.7 | Other | 2.7 |
G4S Product Quality Score by Age
G4S's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of G4S.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.3 | 36-40 | 3.3 |
G4S Product Quality Score by Usage
G4S's Product Quality score was rated the highest by customers who have used G4S's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
G4S Product Quality Score by Industry
G4S's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Security and Investigations industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
G4S Pricing
G4S ROI & Value For Money
3.5/5
G4S has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock G4S' overall ROI score rated by its users and customers.
G4S Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Security and Investigations industry think that they had the lowest ROI from G4S.
Quick Insights into G4S ROI
G4S's ROI score was rated highest by customers who have used G4S's products/services for 5 to 10 Years, and rated lowest by customers who have used G4S's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked G4S' ROI score.
Ranked G4S ROI the Highest
Ranked G4S ROI the Lowest
G4S ROI Score by Gender
Male customers rated G4S's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of G4S.
Male
3.7/5
Female
2.7/5
G4S ROI Score by Ethnicity
G4S's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of G4S.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.7 | Other | 2.7 |
G4S ROI Score by Age
G4S's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of G4S.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.1 | 36-40 | 3.1 |
G4S ROI Score by Usage
G4S's ROI score was rated the highest by customers who have used G4S's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
G4S ROI Score by Industry
G4S's ROI score was rated the highest by Accounting industry customers, and the lowest by Security and Investigations industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
G4S Customer Satisfaction (CSAT)
G4S Customer Satisfaction (CSAT) Score
65 / 100
G4S has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into G4S Customer Satisfaction
G4S's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used G4S's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked G4S' Customer Satisfaction.
Ranked G4S Customer Satisfaction the Highest
Ranked G4S Customer Satisfaction the Lowest
G4S Customer Satisfaction Score by Gender
Male customers rated G4S's Customer Satisfaction score 64 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of G4S.
89 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
G4S Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
G4S' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of G4S.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
CSAT according to African American/Black
G4S' Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of G4S.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
G4S' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of G4S.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
G4S Customer Satisfaction Score by Age
G4S's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of G4S.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 60% |
G4S Customer Satisfaction Score by Usage
G4S's Customer Satisfaction score was rated the highest by customers who have used G4S's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
G4S Customer Satisfaction Score by Industry
G4S's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "G4S Customer Satisfaction Score by Industry",
"text": "G4S's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "G4S's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}G4S Customer Service
3.7/5
G4S has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock G4S' overall Customer Service score rated by its users and customers.
About G4S's Customer Service
Address
Omaha, NE 68102
Website
http://g4s.com
Quick Insights into G4S Customer Service
G4S's Customer Service score was rated highest by customers who have used G4S's products/services for 5 to 10 Years, and rated lowest by customers who have used G4S's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked G4S' Customer Service score.
Ranked G4S Customer Service the Highest
Ranked G4S Customer Service the Lowest
G4S Customer Service Score by Gender
Male customers rated G4S's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of G4S.
Male
3.7/5
Female
2.4/5
G4S Customer Service Score by Ethnicity
G4S's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of G4S.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.5 | Other | 2.5 |
G4S Customer Service Score by Age
G4S's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of G4S.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3 | 36-40 | 3 |
G4S Customer Service Score by Usage
G4S's Customer Service score was rated the highest by customers who have used G4S's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
G4S Customer Service Score by Industry
G4S's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Security and Investigations industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
G4S as an Employer
3.4/5
G4S has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
G4S scored a 2 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of G4S would recommend the brand to a friend. ENPS measures how likely G4S employees would recommend working at G4S to a friend.
Net Promoter Score
2
NPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
