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NPS
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GE Transportation
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About GE Transportation's Brand
GE Transportation manufactures equipment for railroad, marine, mining, drilling, and energy generation industries. Among its major competitors, GE Transportation is ranked in 2nd place for NPS while Caterpillar Inc. is 1st.Their current valuation is $14.95B
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
GE Transportation Ranking
- #2 / 2 of its competitors
GE Transportation NPS
GE Transportation's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether GE Transportation's customers would recommend using the product based on a scale of -100 to 100.
GE Transportation Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
GE Transportation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
How Other Brands Compare
GE Transportation is ranked second for NPS among its competitors. Caterpillar Inc. comes in first. Among those competitors, it is the second most valued company behind Caterpillar Inc..
GE Transportation |  Caterpillar Inc. | |
| Global Ranking | #- | #171 |
| NPS | 0 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $14.95B | $126.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Transportation NPS vs. Competitors
Compared to its competitors, GE Transportation's NPS is rated right below Caterpillar Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Caterpillar Inc. | 38 |
| GE Transportation | 0 |
GE Transportation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of GE Transportation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Transportation Customer Loyalty vs. Competitors
Compared to its competitors, GE Transportation's Customer Loyalty score is rated right below Caterpillar Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Caterpillar Inc. | 78% |
| GE Transportation | 76% |
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GE Transportation Product Quality
3.5/5
GE Transportation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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GE Transportation Product Information
GE Transportation’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Manufacturing
GE Transportation Product Quality vs. Competitors
Compared to its competitors, GE Transportation's Product Quality score is rated right below Caterpillar Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Caterpillar Inc. | 3.9/5 |
| GE Transportation | 3.5/5 |
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GE Transportation Pricing
GE Transportation ROI & Value For Money
3.7/5
GE Transportation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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GE Transportation Pricing vs. Competitors
Compared to its competitors, GE Transportation's ROI score is rated right below Caterpillar Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| GE Transportation | 3.7/5 |
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GE Transportation Customer Satisfaction (CSAT)
GE Transportation Customer Satisfaction (CSAT) Score
67 / 100
GE Transportation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GE Transportation Customer Satisfaction vs. Competitors
Compared to its competitors, GE Transportation's Customer Satisfaction score is rated right below Caterpillar Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Caterpillar Inc. | 72% |
| GE Transportation | 66% |
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GE Transportation Customer Service
3.3/5
GE Transportation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About GE Transportation's Customer Service
Address
500 West Monroe Street, Chicago, IL 60661
Website
http://www.getransportation.com/
Phone Number
814-875-2755
GE Transportation Customer Service vs. Competitors
Compared to its competitors, GE Transportation's Customer Service score is rated right below Caterpillar Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| GE Transportation | 3.3/5 |
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GE Transportation as an Employer
2.2/5
GE Transportation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
GE Transportation scored a 0 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Transportation would recommend the brand to a friend. ENPS measures how likely GE Transportation employees would recommend working at GE Transportation to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
