-48
NPS
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Brand Page
Getaround
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About Getaround's Brand
We're the world's leading connected carsharing platform, on a mission toward empowering people to carshare everywhere.
Brand at a Glance
66%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Getaround NPS
Getaround's Net Promoter Score (NPS) is a -48 with 23% Promoters, 6% Passives, and 71% Detractors. Net Promoter Score tracks whether Getaround's customers would recommend using the product based on a scale of -100 to 100.
Getaround Overall NPS
| 23% | Promoters |
|---|---|
| 6% | Passives |
| 71% | Detractors |
Getaround NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -52 | Jun 2023 | -52 |
Jul 2023 -48 | Jul 2023 | -48 |
Sep 2023 -46 | Sep 2023 | -46 |
Dec 2023 -48 | Dec 2023 | -48 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -48 | Mar 2024 | -48 |
Jul 2024 -49 | Jul 2024 | -49 |
Aug 2024 -49 | Aug 2024 | -49 |
Sep 2024 -51 | Sep 2024 | -51 |
Dec 2024 -47 | Dec 2024 | -47 |
Jan 2025 -45 | Jan 2025 | -45 |
Feb 2025 -48 | Feb 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Getaround NPS by Gender
Male customers rated Getaround's NPS 75 points higher than Female customers.
Male
-25
Getaround's NPS was rated -25 by Male customers on Comparably.
31%
Promoters
13%
Passives
56%
Detractors
Female
-100
Getaround's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Getaround NPS by Ethnicity
Getaround's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -50 | Other | -50 |
Getaround NPS by Age
Getaround's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Getaround NPS by Usage
Getaround's NPS was rated the highest by customers who have used Getaround's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
Getaround Customer Reviews
Out of the 6 Getaround customer reviews 2 were positive and 4 were constructive. Getaround customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Getaround Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Getaround users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Getaround Customer Loyalty Score by Gender
Male customers rated Getaround's Customer Loyalty score 8% higher than Female customers.
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Male
72%
Yes
Female
64%
Yes
Getaround Customer Loyalty Score by Ethnicity
Getaround's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Getaround.
78
out of 100
Caucasian
82
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
44
out of 100
Other
Getaround Customer Loyalty Score by Age
Getaround's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 40% | 26-30 | 40% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 40% | 51-55 | 40% |
Getaround Customer Loyalty Score by Usage
Getaround's Customer Loyalty score was rated the highest by customers who have used Getaround's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Getaround Customer Loyalty Score by Industry
Getaround's Customer Loyalty score was rated 55% by Tech industry customers.
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Getaround Product Quality
2.1/5
Getaround has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Getaround Product Information
Getaround’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Getaround's product the highest.
- Website
- http://www.getaround.com/
- Company Size
- 201-500 Employees
Industry
Transportation
Quick Insights into Getaround Product Quality
Getaround's Product Quality score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Getaround Product Quality the Highest
Ranked Getaround Product Quality the Lowest
Getaround Product Quality Score by Gender
Male customers rated Getaround's Product Quality score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
Getaround Product Quality Score by Ethnicity
Getaround's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Getaround.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.6 | Other | 1.6 |
Getaround Product Quality Score by Age
Getaround's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Getaround.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Getaround Product Quality Score by Usage
Getaround's Product Quality score was rated the highest by customers who have used Getaround's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Getaround Product Quality Score by Industry
Getaround's Product Quality score was rated 2 stars by Tech industry customers.
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Getaround Pricing
Getaround ROI & Value For Money
2/5
Getaround has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Getaround Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Getaround ROI
Getaround's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Getaround ROI the Highest
Ranked Getaround ROI the Lowest
Getaround ROI Score by Gender
Male customers rated Getaround's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Getaround ROI Score by Ethnicity
Getaround's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Getaround.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.5 | Other | 1.5 |
Getaround ROI Score by Age
Getaround's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Getaround.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.6 | 41-45 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
Getaround ROI Score by Usage
Getaround's ROI score was rated the highest by customers who have used Getaround's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Getaround ROI Score by Industry
Getaround's ROI score was rated 1.7 stars by Tech industry customers.
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Getaround Customer Satisfaction (CSAT)
Getaround Customer Satisfaction (CSAT) Score
29 / 100
Getaround has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Getaround Customer Satisfaction
Getaround's Customer Satisfaction score was rated highest by customers who have used Getaround's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Getaround Customer Satisfaction the Highest
Ranked Getaround Customer Satisfaction the Lowest
Getaround Customer Satisfaction Score by Gender
Male customers rated Getaround's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Getaround.
31 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 23% | |
Very Dissatisfied | 38% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
Getaround Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Getaround's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
CSAT according to African American/Black
Getaround's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Getaround's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Getaround Customer Satisfaction Score by Age
Getaround's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Getaround.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 0% |
Getaround Customer Satisfaction Score by Usage
Getaround's Customer Satisfaction score was rated the highest by customers who have used Getaround's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Getaround Customer Satisfaction Score by Industry
Getaround's Customer Satisfaction score was rated 33 points by Tech industry customers.
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{
"title": "Getaround Customer Satisfaction Score by Industry",
"text": "Getaround's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Getaround's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Getaround Customer Service
2.1/5
Getaround has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Getaround's overall Customer Service score rated by its users and customers.
About Getaround's Customer Service
Address
San Francisco, CA 94111
Website
http://www.getaround.com/
Phone Number
(866) 438-2768
Getaround's Social Links
Quick Insights into Getaround Customer Service
Getaround's Customer Service score was rated highest by African American/Black customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Getaround's Customer Service score.
Ranked Getaround Customer Service the Highest
Ranked Getaround Customer Service the Lowest
Getaround Customer Service Score by Gender
Male customers rated Getaround's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Getaround.
Male
2.5/5
Female
1.5/5
Getaround Customer Service Score by Ethnicity
Getaround's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Getaround.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.7 | Other | 1.7 |
Getaround Customer Service Score by Age
Getaround's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Getaround.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.3 | 26-30 | 2.3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2 | 51-55 | 2 |
Getaround Customer Service Score by Usage
Getaround's Customer Service score was rated the highest by customers who have used Getaround's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Getaround Customer Service Score by Industry
Getaround's Customer Service score was rated 1.6 stars by Tech industry customers.
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Consumer vs. Employees
Getaround scored a -48 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Getaround would recommend the brand to a friend. ENPS measures how likely Getaround employees would recommend working at Getaround to a friend.
Net Promoter Score
-48
NPS Score
| 23% | Promoters |
|---|---|
| 6% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 29% | Promoters |
|---|---|
| 33% | Passive |
| 38% | Detractors |
