37
NPS
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Gildan Activewear
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About Gildan Activewear's Brand
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.3/5
Customer Service
Gildan Activewear NPS
Gildan Activewear's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Gildan Activewear's customers would recommend using the product based on a scale of -100 to 100.
Gildan Activewear Overall NPS
| 59% | Promoters |
|---|---|
| 19% | Passives |
| 22% | Detractors |
Gildan Activewear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 38 | Apr 2023 | 38 |
Jun 2023 23 | Jun 2023 | 23 |
Dec 2023 26 | Dec 2023 | 26 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 28 | Apr 2024 | 28 |
May 2024 31 | May 2024 | 31 |
Aug 2024 34 | Aug 2024 | 34 |
Jan 2025 29 | Jan 2025 | 29 |
Jun 2025 32 | Jun 2025 | 32 |
Jul 2025 34 | Jul 2025 | 34 |
Aug 2025 37 | Aug 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gildan Activewear Customer Reviews
Out of the 3 Gildan Activewear customer reviews 2 were positive and 1 was constructive. Gildan Activewear customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Gildan Activewear Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Gildan Activewear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gildan Activewear Product Quality
4.3/5
Gildan Activewear has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Gildan Activewear Product Information
Gildan Activewear’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.gildan.com/
Gildan Activewear Pricing
Gildan Activewear ROI & Value For Money
4.4/5
Gildan Activewear has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Gildan Activewear Customer Satisfaction (CSAT)
Gildan Activewear Customer Satisfaction (CSAT) Score
84 / 100
Gildan Activewear has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gildan Activewear Customer Service
4.3/5
Gildan Activewear has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Gildan Activewear's Customer Service
Website
https://www.gildan.com/
Gildan Activewear as an Employer
3.9/5
Gildan Activewear has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Gildan Activewear scored a 37 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Gildan Activewear would recommend the brand to a friend. ENPS measures how likely Gildan Activewear employees would recommend working at Gildan Activewear to a friend.
Net Promoter Score
37
NPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 57% | Promoters |
|---|---|
| 15% | Passive |
| 28% | Detractors |
