11
NPS
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GoHealth
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About GoHealth's Brand
GoHealth has an ambitious mission: To improve access to healthcare in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
GoHealth NPS
GoHealth's Net Promoter Score (NPS) is a 11 with 52% Promoters, 7% Passives, and 41% Detractors. Net Promoter Score tracks whether GoHealth's customers would recommend using the product based on a scale of -100 to 100.
GoHealth Overall NPS
| 52% | Promoters |
|---|---|
| 7% | Passives |
| 41% | Detractors |
GoHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 12 | May 2022 | 12 |
Jun 2022 16 | Jun 2022 | 16 |
Jul 2022 11 | Jul 2022 | 11 |
Sep 2022 7 | Sep 2022 | 7 |
Oct 2022 5 | Oct 2022 | 5 |
Nov 2022 2 | Nov 2022 | 2 |
Jun 2023 5 | Jun 2023 | 5 |
Feb 2024 7 | Feb 2024 | 7 |
Jun 2024 9 | Jun 2024 | 9 |
Jan 2025 9 | Jan 2025 | 9 |
Apr 2025 11 | Apr 2025 | 11 |
Aug 2025 11 | Aug 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoHealth NPS by Gender
Male customers rated GoHealth's NPS 183 points higher than Female customers.
Male
83
GoHealth's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
-100
GoHealth's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
GoHealth NPS by Ethnicity
GoHealth's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
GoHealth NPS by Age
GoHealth's NPS was rated -34 points by customers ages 36-40 on Comparably.
GoHealth NPS by Usage
GoHealth's NPS was rated the highest by customers who have used GoHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
GoHealth Customer Reviews
Out of the 3 GoHealth customer reviews 3 were positive and 0 were constructive. GoHealth customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GoHealth Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of GoHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoHealth Customer Loyalty Score by Gender
Male customers rated GoHealth's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
GoHealth Customer Loyalty Score by Ethnicity
GoHealth's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GoHealth.
100
out of 100
Caucasian
GoHealth Customer Loyalty Score by Age
GoHealth's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GoHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
GoHealth Customer Loyalty Score by Usage
GoHealth's Customer Loyalty score was rated the highest by customers who have used GoHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GoHealth Customer Loyalty Score by Industry
GoHealth's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GoHealth Product Quality
3.3/5
GoHealth has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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GoHealth Product Information
GoHealth’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated GoHealth's product the highest.
- Website
- https://www.gohealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into GoHealth Product Quality
GoHealth's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used GoHealth's products/services for Less than 1 Year.
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Ranked GoHealth Product Quality the Highest
Ranked GoHealth Product Quality the Lowest
GoHealth Product Quality Score by Gender
Male customers rated GoHealth's Product Quality score 1.7 stars higher than Female customers.
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Male
4.2/5
Female
2.5/5
GoHealth Product Quality Score by Ethnicity
GoHealth's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GoHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
GoHealth Product Quality Score by Age
GoHealth's Product Quality score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GoHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
GoHealth Product Quality Score by Usage
GoHealth's Product Quality score was rated the highest by customers who have used GoHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GoHealth Product Quality Score by Industry
GoHealth's Product Quality score was rated 3.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GoHealth Pricing
GoHealth ROI & Value For Money
3.3/5
GoHealth has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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GoHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into GoHealth ROI
GoHealth's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used GoHealth's products/services for Less than 1 Year.
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Ranked GoHealth ROI the Highest
Ranked GoHealth ROI the Lowest
GoHealth ROI Score by Gender
Male customers rated GoHealth's ROI score 2.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GoHealth.
Male
4.8/5
Female
2.5/5
GoHealth ROI Score by Ethnicity
GoHealth's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GoHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
GoHealth ROI Score by Age
GoHealth's ROI score was rated 2.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GoHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
GoHealth ROI Score by Usage
GoHealth's ROI score was rated the highest by customers who have used GoHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GoHealth ROI Score by Industry
GoHealth's ROI score was rated 4 stars by Accounting industry customers.
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GoHealth Customer Satisfaction (CSAT)
GoHealth Customer Satisfaction (CSAT) Score
65 / 100
GoHealth has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
10%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GoHealth Customer Satisfaction
GoHealth's Customer Satisfaction score was rated highest by customers who have used GoHealth's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked GoHealth's Customer Satisfaction.
Ranked GoHealth Customer Satisfaction the Highest
GoHealth Customer Satisfaction Score by Gender
GoHealth's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GoHealth.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
GoHealth Customer Satisfaction Score by Usage
GoHealth's Customer Satisfaction score was rated 100 points by customers who have used GoHealth's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GoHealth Customer Service
3.3/5
GoHealth has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock GoHealth's overall Customer Service score rated by its users and customers.
About GoHealth's Customer Service
Address
Chicago, IL 60654
Website
https://www.gohealth.com/
Phone Number
312-386-8200
GoHealth's Social Links
Quick Insights into GoHealth Customer Service
GoHealth's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used GoHealth's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked GoHealth's Customer Service score.
Ranked GoHealth Customer Service the Highest
Ranked GoHealth Customer Service the Lowest
GoHealth Customer Service Score by Gender
Male customers rated GoHealth's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GoHealth.
Male
4.1/5
Female
2.6/5
GoHealth Customer Service Score by Ethnicity
GoHealth's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GoHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
GoHealth Customer Service Score by Age
GoHealth's Customer Service score was rated 3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GoHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
GoHealth Customer Service Score by Usage
GoHealth's Customer Service score was rated the highest by customers who have used GoHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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GoHealth Customer Service Score by Industry
GoHealth's Customer Service score was rated 3.8 stars by Accounting industry customers.
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GoHealth as an Employer
2.4/5
GoHealth has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
GoHealth scored a 11 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of GoHealth would recommend the brand to a friend. ENPS measures how likely GoHealth employees would recommend working at GoHealth to a friend.
Net Promoter Score
11
NPS Score
| 52% | Promoters |
|---|---|
| 7% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
