-13
NPS
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Havenly
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About Havenly's Brand
Havenly offers an online interior design service that matches users with designers to create the room of their own designs.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Havenly NPS
Havenly's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Havenly's customers would recommend using the product based on a scale of -100 to 100.
Havenly Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Havenly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2024 -1 | Dec 2024 | -1 |
Sep 2025 -13 | Sep 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Havenly Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Havenly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Havenly Product Quality
3.5/5
Havenly has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Havenly Product Information
Havenly’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- havenly.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Havenly Pricing
Havenly ROI & Value For Money
3.7/5
Havenly has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Havenly Customer Satisfaction (CSAT)
Havenly Customer Satisfaction (CSAT) Score
43 / 100
Havenly has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Havenly Customer Service
3.3/5
Havenly has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Havenly's Customer Service
Address
3461 Ringsby Court, Suite 440, Denver, CO 80216
Website
havenly.com
Consumer vs. Employees
Havenly scored a -13 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Havenly would recommend the brand to a friend. ENPS measures how likely Havenly employees would recommend working at Havenly to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
