-66
NPS
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Healthgrades
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About Healthgrades' Brand
Brand at a Glance
59%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Healthgrades CMO
Judy Blackwell
Judy Blackwell serves as the Chief Marketing Officer of Healthgrades. Judy started at Healthgrades in August of 2011. Judy is currently based in the Greater New York City Area.
Healthgrades NPS
Healthgrades's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Healthgrades's customers would recommend using the product based on a scale of -100 to 100.
Healthgrades Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Healthgrades NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -55 | Jul 2022 | -55 |
Nov 2022 -60 | Nov 2022 | -60 |
Mar 2023 -63 | Mar 2023 | -63 |
Jul 2023 -67 | Jul 2023 | -67 |
Aug 2023 -71 | Aug 2023 | -71 |
Sep 2023 -63 | Sep 2023 | -63 |
Oct 2023 -53 | Oct 2023 | -53 |
Dec 2023 -55 | Dec 2023 | -55 |
Mar 2024 -57 | Mar 2024 | -57 |
Apr 2024 -61 | Apr 2024 | -61 |
Aug 2024 -65 | Aug 2024 | -65 |
Oct 2024 -67 | Oct 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthgrades NPS by Gender
Healthgrades's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Healthgrades's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Healthgrades's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Healthgrades NPS by Ethnicity
Healthgrades's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Healthgrades NPS by Age
Healthgrades's NPS was rated -100 points by customers ages 51-55 on Comparably.
Healthgrades NPS by Usage
Healthgrades's NPS was rated -100 points by customers who have used Healthgrades's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Healthgrades Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Healthgrades users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthgrades Customer Loyalty Score by Gender
Female customers rated Healthgrades's Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Healthgrades.
Male
28%
Yes
Female
55%
Yes
Healthgrades Customer Loyalty Score by Ethnicity
Healthgrades's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Healthgrades.
40
out of 100
Caucasian
Healthgrades Customer Loyalty Score by Age
Healthgrades's Customer Loyalty score was rated 10% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Healthgrades.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 10% | 51-55 | 10% |
Healthgrades Customer Loyalty Score by Usage
Healthgrades's Customer Loyalty score was rated the highest by customers who have used Healthgrades's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Healthgrades Customer Loyalty Score by Industry
Healthgrades's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Healthgrades Product Quality
1.6/5
Healthgrades has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthgrades' overall Product Quality score rated by its users and customers.
Healthgrades Product Information
Healthgrades’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Healthgrades's product the highest.
- Website
- http://www.healthgrades.com/
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into Healthgrades Product Quality
Healthgrades's Product Quality score was rated highest by customers who have used Healthgrades's products/services for 5 to 10 Years, and rated lowest by customers who have used Healthgrades's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Healthgrades' Product Quality.
Ranked Healthgrades Product Quality the Highest
Ranked Healthgrades Product Quality the Lowest
Healthgrades Product Quality Score by Gender
Healthgrades's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Healthgrades.
Male
1.5/5
Female
1.5/5
Healthgrades Product Quality Score by Ethnicity
Healthgrades's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Healthgrades.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthgrades Product Quality Score by Age
Healthgrades's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Healthgrades.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Healthgrades Product Quality Score by Usage
Healthgrades's Product Quality score was rated 1.5 stars by customers who have used Healthgrades's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Healthgrades Product Quality Score by Industry
Healthgrades's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Healthgrades Pricing
Healthgrades ROI & Value For Money
1.5/5
Healthgrades has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthgrades' overall ROI score rated by its users and customers.
Healthgrades Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Healthgrades ROI
Healthgrades's ROI score was rated highest by customers who have used Healthgrades's products/services for 5 to 10 Years, and rated lowest by customers who have used Healthgrades's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Healthgrades' ROI score.
Ranked Healthgrades ROI the Highest
Ranked Healthgrades ROI the Lowest
Healthgrades ROI Score by Gender
Healthgrades's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Healthgrades.
Male
1.5/5
Female
1.5/5
Healthgrades ROI Score by Ethnicity
Healthgrades's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Healthgrades.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthgrades ROI Score by Age
Healthgrades's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Healthgrades.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Healthgrades ROI Score by Usage
Healthgrades's ROI score was rated 1.5 stars by customers who have used Healthgrades's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Healthgrades ROI Score by Industry
Healthgrades's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Healthgrades Customer Satisfaction (CSAT)
Healthgrades Customer Satisfaction (CSAT) Score
18 / 100
Healthgrades has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
5%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Healthgrades Customer Satisfaction
Healthgrades's Customer Satisfaction score was rated highest by customers who have used Healthgrades's products/services for 5 to 10 Years, and rated lowest by customers who have used Healthgrades's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Healthgrades' Customer Satisfaction.
Ranked Healthgrades Customer Satisfaction the Highest
Ranked Healthgrades Customer Satisfaction the Lowest
Healthgrades Customer Satisfaction Score by Gender
Healthgrades's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Healthgrades.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Healthgrades Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Healthgrades' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Healthgrades.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
Healthgrades Customer Satisfaction Score by Age
Healthgrades's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Healthgrades.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Healthgrades Customer Satisfaction Score by Usage
Healthgrades's Customer Satisfaction score was rated 0 points by customers who have used Healthgrades's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Healthgrades Customer Service
1.7/5
Healthgrades has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Healthgrades's Customer Service
Address
999 18th Street, Denver, CO 80202
Website
http://www.healthgrades.com/
Phone Number
303-716-0041
Healthgrades's Social Links
Quick Insights into Healthgrades Customer Service
Healthgrades's Customer Service score was rated highest by customers who have used Healthgrades's products/services for 5 to 10 Years, and rated lowest by customers who have used Healthgrades's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Healthgrades' Customer Service score.
Ranked Healthgrades Customer Service the Highest
Ranked Healthgrades Customer Service the Lowest
Healthgrades Customer Service Score by Gender
Healthgrades's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Healthgrades.
Male
1.5/5
Female
1.5/5
Healthgrades Customer Service Score by Ethnicity
Healthgrades's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Healthgrades.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthgrades Customer Service Score by Age
Healthgrades's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Healthgrades.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Healthgrades Customer Service Score by Usage
Healthgrades's Customer Service score was rated 1.5 stars by customers who have used Healthgrades's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Healthgrades Customer Service Score by Industry
Healthgrades's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Healthgrades as an Employer
3.0/5
Healthgrades has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Healthgrades scored a -66 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthgrades would recommend the brand to a friend. ENPS measures how likely Healthgrades employees would recommend working at Healthgrades to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
