100
NPS
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hivenue
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About hivenue's Brand
Flexible, fully furnished and ready-to-live rooms and studios rentals — Live anywhere with people from everywhere! Among its major competitors, hivenue is ranked in 1st place for NPS while Airbnb is 2nd, and kijiji.ca is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
hivenue Ranking
- #1 / 4 of its competitors
hivenue NPS
hivenue's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether hivenue's customers would recommend using the product based on a scale of -100 to 100.
hivenue Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
hivenue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
hivenue is ranked first for NPS among its competitors. Airbnb and kijiji.ca come in second and third, with Couchsurfing coming in at #4.
hivenue |  Airbnb |  Couchsurfing |  kijiji.ca | |
| Global Ranking | #- | #78 | #- | #- |
| NPS | 100 | 24 | - | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.00B | $70.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
hivenue NPS vs. Competitors
Compared to its competitors, hivenue's NPS is rated right above Airbnb.
| COMPANY | NPS Score | |
|---|---|---|
| hivenue | 100 |
| Airbnb | 24 |
| kijiji.ca | 0 |
| Couchsurfing | N/A |
hivenue Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of hivenue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
hivenue Customer Loyalty vs. Competitors
Compared to its competitors, hivenue's Customer Loyalty score is rated right above Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| hivenue | 100% |
| Airbnb | 76% |
| kijiji.ca | N/A |
| Couchsurfing | N/A |
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hivenue Product Quality
5/5
hivenue has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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hivenue Product Information
hivenue’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://gethivenue.com/
- Company Size
- 1-10 Employees
Industry
Real Estate
hivenue Product Quality vs. Competitors
Compared to its competitors, hivenue's Product Quality score is rated right above kijiji.ca.
| COMPANY | Product Quality Score | |
|---|---|---|
| hivenue | 5/5 |
| kijiji.ca | 4/5 |
| Airbnb | 3.7/5 |
| Couchsurfing | N/A |
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hivenue Pricing
hivenue ROI & Value For Money
5/5
hivenue has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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hivenue Pricing vs. Competitors
Compared to its competitors, hivenue's ROI score is rated right above Airbnb.
| COMPANY | Pricing Score | |
|---|---|---|
| hivenue | 5/5 |
| Airbnb | 3.5/5 |
| kijiji.ca | N/A |
| Couchsurfing | N/A |
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hivenue Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
hivenue Customer Satisfaction vs. Competitors
Compared to its competitors, hivenue's Customer Satisfaction score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| kijiji.ca | 100% |
| Airbnb | 72% |
| hivenue | 0% |
| Couchsurfing | 0% |
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hivenue Customer Service
5/5
hivenue has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About hivenue's Customer Service
Address
Sherbrooke Est, #C, H2L 1M2 Canada
Website
http://gethivenue.com/
Phone Number
5144494314
hivenue's Social Links
hivenue Customer Service vs. Competitors
Compared to its competitors, hivenue's Customer Service score is rated right above Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| hivenue | 5/5 |
| Airbnb | 3.5/5 |
| kijiji.ca | N/A |
| Couchsurfing | N/A |
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hivenue as an Employer
4.7/5
hivenue has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
hivenue scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of hivenue would recommend the brand to a friend. ENPS measures how likely hivenue employees would recommend working at hivenue to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
