-50
NPS
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Home Helpers
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About Home Helpers' Brand
A leading franchisor of in-home care in the United States
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Home Helpers NPS
Home Helpers's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Home Helpers's customers would recommend using the product based on a scale of -100 to 100.
Home Helpers Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Home Helpers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -33 | Jan 2024 | -33 |
Jun 2024 -50 | Jun 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Home Helpers NPS by Gender
Home Helpers's NPS was rated -34 by Female customers on Comparably.
Female
-34
Home Helpers's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Home Helpers's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Home Helpers NPS by Ethnicity
Home Helpers's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Home Helpers Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Home Helpers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Home Helpers Customer Loyalty Score by Gender
Home Helpers's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Home Helpers.
Female
100%
Yes
Male
N/A
Yes
Home Helpers Customer Loyalty Score by Ethnicity
Home Helpers's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Home Helpers.
100
out of 100
Caucasian
Home Helpers Product Quality
2.5/5
Home Helpers has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Helpers' overall Product Quality score rated by its users and customers.
Home Helpers Product Information
Home Helpers’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Home Helpers Product Quality
Home Helpers's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Home Helpers' Product Quality.
Ranked Home Helpers Product Quality the Highest
Home Helpers Product Quality Score by Gender
Home Helpers's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Home Helpers.
Female
2.3/5
Male
N/A
Home Helpers Product Quality Score by Ethnicity
Home Helpers's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Home Helpers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Home Helpers Pricing
Home Helpers ROI & Value For Money
2.4/5
Home Helpers has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Home Helpers ROI
Home Helpers's ROI score was rated highest by Caucasian customers.
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Ranked Home Helpers ROI the Highest
Home Helpers ROI Score by Gender
Home Helpers's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Home Helpers ROI Score by Ethnicity
Home Helpers's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Home Helpers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Home Helpers Customer Satisfaction (CSAT)
Home Helpers Customer Satisfaction (CSAT) Score
33 / 100
Home Helpers has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Home Helpers Customer Satisfaction
Home Helpers's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Home Helpers' Customer Satisfaction.
Ranked Home Helpers Customer Satisfaction the Highest
Home Helpers Customer Satisfaction Score by Gender
Home Helpers's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Home Helpers.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Home Helpers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Home Helpers' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Home Helpers.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
Home Helpers Customer Service
2.2/5
Home Helpers has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Home Helpers's Customer Service
Address
10700 Montgomery Rd, Cincinnati, OH
Website
http://homehelpershomecare.com/
Phone Number
501-663-3900
Quick Insights into Home Helpers Customer Service
Home Helpers's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Home Helpers' Customer Service score.
Ranked Home Helpers Customer Service the Highest
Home Helpers Customer Service Score by Gender
Home Helpers's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Home Helpers.
Female
1.8/5
Male
N/A
Home Helpers Customer Service Score by Ethnicity
Home Helpers's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Home Helpers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Home Helpers as an Employer
2.4/5
Home Helpers has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Home Helpers scored a -50 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Helpers would recommend the brand to a friend. ENPS measures how likely Home Helpers employees would recommend working at Home Helpers to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 30% | Promoters |
|---|---|
| 13% | Passive |
| 57% | Detractors |
