-75
NPS
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Brand Page
Hometap
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About Hometap's Brand
Hometap is a smart new loan alternative, enabling homeowners to be paid today for the equity they’ve accumulated in their property, without any monthly payments.
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
Hometap NPS
Hometap's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Hometap's customers would recommend using the product based on a scale of -100 to 100.
Hometap Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Hometap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2023 -66 | Sep 2023 | -66 |
Oct 2023 -75 | Oct 2023 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hometap Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Hometap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hometap Product Quality
2.5/5
Hometap has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hometap's overall Product Quality score rated by its users and customers.
Hometap Product Information
Hometap’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.hometap.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Hometap Pricing
Hometap ROI & Value For Money
2.6/5
Hometap has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hometap's overall ROI score rated by its users and customers.
Hometap Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hometap Customer Service
2.3/5
Hometap has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hometap's overall Customer Service score rated by its users and customers.
About Hometap's Customer Service
Address
75 Arlington St, Suite 500, Boston, MA 02116
Website
https://www.hometap.com/
Hometap's Social Links
Hometap as an Employer
4.9/5
Hometap has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hometap scored a -75 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Hometap would recommend the brand to a friend. ENPS measures how likely Hometap employees would recommend working at Hometap to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 79% | Promoters |
|---|---|
| 18% | Passive |
| 3% | Detractors |
