10
NPS
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HotSchedules
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About HotSchedules' Brand
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
HotSchedules CMO
Francois Wolf
Francois Wolf serves as the SVP & Chief Marketing Officer of HotSchedules. Francois started at HotSchedules in July of 2018. Francois currently resides in the Austin, Texas Area.
HotSchedules NPS
HotSchedules's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether HotSchedules's customers would recommend using the product based on a scale of -100 to 100.
HotSchedules Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
HotSchedules NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 10 | Mar 2024 | 10 |
May 2024 10 | May 2024 | 10 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 11 | Jan 2025 | 11 |
Mar 2025 9 | Mar 2025 | 9 |
May 2025 11 | May 2025 | 11 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 11 | Aug 2025 | 11 |
Nov 2025 11 | Nov 2025 | 11 |
Jan 2026 9 | Jan 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HotSchedules NPS by Gender
Female customers rated HotSchedules's NPS 37 points higher than Male customers.
Male
-60
HotSchedules's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-23
HotSchedules's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
HotSchedules NPS by Ethnicity
HotSchedules's NPS was rated -34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -34 | Other | -34 |
HotSchedules NPS by Age
HotSchedules's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
HotSchedules NPS by Usage
HotSchedules's NPS was rated the highest by customers who have used HotSchedules's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
HotSchedules Customer Reviews
Out of the 5 HotSchedules customer reviews 1 was positive and 4 were constructive. HotSchedules customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HotSchedules Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of HotSchedules users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HotSchedules Customer Loyalty Score by Gender
Female customers rated HotSchedules's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HotSchedules.
Male
46%
Yes
Female
60%
Yes
HotSchedules Customer Loyalty Score by Ethnicity
HotSchedules's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HotSchedules.
70
out of 100
Caucasian
70
out of 100
Other
HotSchedules Customer Loyalty Score by Age
HotSchedules's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HotSchedules.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
36-40 70% | 36-40 | 70% |
HotSchedules Customer Loyalty Score by Usage
HotSchedules's Customer Loyalty score was rated the highest by customers who have used HotSchedules's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HotSchedules Customer Loyalty Score by Industry
HotSchedules's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HotSchedules Product Quality
3.4/5
HotSchedules has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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HotSchedules Product Information
HotSchedules serves markets in the United States, Australia, Canada, and United Kingdom. HotSchedules supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
HotSchedules’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated HotSchedules's product the highest. Reviewers from the Hospitality industry rated HotSchedules the lowest at 3.5.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Food and Beverages
SaaS
Languages Supported
English
Spanish
Product Type
Scheduling Software
Workforce Management Software
Calendar Software
Employee Scheduling Software
Communication Software
Restaurant Management Software
Food Service Management Software
Quick Insights into HotSchedules Product Quality
HotSchedules's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by Male customers.
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Ranked HotSchedules Product Quality the Highest
Ranked HotSchedules Product Quality the Lowest
HotSchedules Product Quality Score by Gender
Female customers rated HotSchedules's Product Quality score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HotSchedules.
Male
1.5/5
Female
3.4/5
HotSchedules Product Quality Score by Ethnicity
HotSchedules's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HotSchedules.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 3.3 | Other | 3.3 |
HotSchedules Product Quality Score by Age
HotSchedules's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HotSchedules.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 1.5 | 36-40 | 1.5 |
HotSchedules Product Quality Score by Usage
HotSchedules's Product Quality score was rated the highest by customers who have used HotSchedules's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HotSchedules Product Quality Score by Industry
HotSchedules's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HotSchedules Pricing
HotSchedules ROI & Value For Money
3.3/5
HotSchedules has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock HotSchedules' overall ROI score rated by its users and customers.
HotSchedules Pricing Plans
HotSchedules has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Restaurants industry think that they had the lowest ROI from HotSchedules.
Who Uses HotSchedules?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into HotSchedules ROI
HotSchedules's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used HotSchedules's products/services for 5 to 10 Years.
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Ranked HotSchedules ROI the Highest
Ranked HotSchedules ROI the Lowest
HotSchedules ROI Score by Gender
Female customers rated HotSchedules's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HotSchedules.
Male
1.7/5
Female
2.9/5
HotSchedules ROI Score by Ethnicity
HotSchedules's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HotSchedules.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2.8 | Other | 2.8 |
HotSchedules ROI Score by Age
HotSchedules's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HotSchedules.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
36-40 2.5 | 36-40 | 2.5 |
HotSchedules ROI Score by Usage
HotSchedules's ROI score was rated the highest by customers who have used HotSchedules's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HotSchedules ROI Score by Industry
HotSchedules's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HotSchedules Customer Satisfaction (CSAT)
HotSchedules Customer Satisfaction (CSAT) Score
53 / 100
HotSchedules has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
37%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
11%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HotSchedules Customer Satisfaction
HotSchedules's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used HotSchedules's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked HotSchedules' Customer Satisfaction.
Ranked HotSchedules Customer Satisfaction the Highest
Ranked HotSchedules Customer Satisfaction the Lowest
HotSchedules Customer Satisfaction Score by Gender
Female customers rated HotSchedules's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HotSchedules.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 25% | |
Very Dissatisfied | 13% |
HotSchedules Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HotSchedules' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HotSchedules.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
HotSchedules' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HotSchedules.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
HotSchedules Customer Satisfaction Score by Age
HotSchedules's Customer Satisfaction score was rated 66 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HotSchedules.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% |
HotSchedules Customer Satisfaction Score by Usage
HotSchedules's Customer Satisfaction score was rated the highest by customers who have used HotSchedules's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HotSchedules Customer Satisfaction Score by Industry
HotSchedules's Customer Satisfaction score was rated 25 points by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HotSchedules Customer Satisfaction Score by Industry",
"text": "HotSchedules's Customer Satisfaction score was rated 25 points by Restaurants industry customers.",
"bars": [
{
"label": "Restaurants",
"groupId": 558,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "HotSchedules's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}HotSchedules Customer Service
3/5
HotSchedules has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock HotSchedules' overall Customer Service score rated by its users and customers.
About HotSchedules's Customer Service
Address
6504 Bridge Point Parkway, 78730
Website
https://www.hotschedules.com/
Phone Number
1-877-720-8578
HotSchedules's Social Links
Quick Insights into HotSchedules Customer Service
HotSchedules's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked HotSchedules' Customer Service score.
Ranked HotSchedules Customer Service the Highest
Ranked HotSchedules Customer Service the Lowest
HotSchedules Customer Service Score by Gender
Female customers rated HotSchedules's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HotSchedules.
Male
1.5/5
Female
2.8/5
HotSchedules Customer Service Score by Ethnicity
HotSchedules's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HotSchedules.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.1 | Other | 2.1 |
HotSchedules Customer Service Score by Age
HotSchedules's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HotSchedules.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
36-40 2 | 36-40 | 2 |
HotSchedules Customer Service Score by Usage
HotSchedules's Customer Service score was rated the highest by customers who have used HotSchedules's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HotSchedules Customer Service Score by Industry
HotSchedules's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HotSchedules as an Employer
3.4/5
HotSchedules has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
HotSchedules scored a 10 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of HotSchedules would recommend the brand to a friend. ENPS measures how likely HotSchedules employees would recommend working at HotSchedules to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 42% | Promoters |
|---|---|
| 27% | Passive |
| 31% | Detractors |
