46
NPS
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Howard Hughes Corporation
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About Howard Hughes Corporation's Brand
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Howard Hughes Corporation NPS
Howard Hughes Corporation 's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Howard Hughes Corporation 's customers would recommend using the product based on a scale of -100 to 100.
Howard Hughes Corporation Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Howard Hughes Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
May 2021 60 | May 2021 | 60 |
Dec 2021 34 | Dec 2021 | 34 |
Feb 2022 43 | Feb 2022 | 43 |
Aug 2022 50 | Aug 2022 | 50 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2023 40 | Jun 2023 | 40 |
Apr 2024 45 | Apr 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Howard Hughes Corporation NPS by Gender
Howard Hughes Corporation 's NPS was rated 34 by Female customers on Comparably.
Female
34
Howard Hughes Corporation 's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Howard Hughes Corporation 's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Howard Hughes Corporation Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Howard Hughes Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Howard Hughes Corporation Customer Loyalty Score by Gender
Howard Hughes Corporation 's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Howard Hughes Corporation Product Quality
3.7/5
Howard Hughes Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Howard Hughes Corporation Product Information
Howard Hughes Corporation ’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.howardhughes.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Howard Hughes Corporation Product Quality
Howard Hughes Corporation 's Product Quality score was rated highest by Female customers.
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Ranked Howard Hughes Corporation Product Quality the Highest
Howard Hughes Corporation Product Quality Score by Gender
Howard Hughes Corporation 's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Howard Hughes Corporation Pricing
Howard Hughes Corporation ROI & Value For Money
3.8/5
Howard Hughes Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Howard Hughes Corporation ROI
Howard Hughes Corporation 's ROI score was rated highest by Female customers.
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Ranked Howard Hughes Corporation ROI the Highest
Howard Hughes Corporation ROI Score by Gender
Howard Hughes Corporation 's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Howard Hughes Corporation Customer Satisfaction (CSAT)
Howard Hughes Corporation Customer Satisfaction (CSAT) Score
100 / 100
Howard Hughes Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Howard Hughes Corporation Customer Service
3.9/5
Howard Hughes Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Howard Hughes Corporation 's Customer Service
Website
http://www.howardhughes.com
Quick Insights into Howard Hughes Corporation Customer Service
Howard Hughes Corporation 's Customer Service score was rated highest by Female customers.
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Ranked Howard Hughes Corporation Customer Service the Highest
Howard Hughes Corporation Customer Service Score by Gender
Howard Hughes Corporation 's Customer Service score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Howard Hughes Corporation as an Employer
4.1/5
Howard Hughes Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
CEO of Howard Hughes Corporation
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Howard Hughes Corporation scored a 46 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Howard Hughes Corporation would recommend the brand to a friend. ENPS measures how likely Howard Hughes Corporation employees would recommend working at Howard Hughes Corporation to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
