40
NPS
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Huge
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About Huge's Brand
Huge redefines what’s possible for the world’s most ambitious brands.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Huge NPS
Huge's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Huge's customers would recommend using the product based on a scale of -100 to 100.
Huge Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Huge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 50 | May 2022 | 50 |
Jun 2022 60 | Jun 2022 | 60 |
Aug 2022 34 | Aug 2022 | 34 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2023 55 | Jan 2023 | 55 |
Jun 2023 40 | Jun 2023 | 40 |
Jul 2023 33 | Jul 2023 | 33 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 29 | Mar 2024 | 29 |
Sep 2024 34 | Sep 2024 | 34 |
Apr 2025 37 | Apr 2025 | 37 |
Jun 2025 40 | Jun 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huge Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Huge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Huge Product Quality
4.1/5
Huge has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Huge's overall Product Quality score rated by its users and customers.
Huge Product Information
Huge’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.hugeinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Business Services
Huge Pricing
Huge ROI & Value For Money
3.9/5
Huge has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Huge Customer Satisfaction (CSAT)
Huge Customer Satisfaction (CSAT) Score
63 / 100
Huge has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Huge Customer Service
3.6/5
Huge has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Huge's Customer Service
Address
Huge Brooklyn, Brooklyn, NY 11201
Website
http://www.hugeinc.com
Phone Number
+1 718 625 4843
Huge as an Employer
Consumer vs. Employees
Huge scored a 40 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Huge would recommend the brand to a friend. ENPS measures how likely Huge employees would recommend working at Huge to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 29% | Promoters |
|---|---|
| 27% | Passive |
| 44% | Detractors |
