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NPS
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IGT
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About IGT's Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
IGT NPS
IGT's Net Promoter Score (NPS) is a -4 with 41% Promoters, 14% Passives, and 45% Detractors. Net Promoter Score tracks whether IGT's customers would recommend using the product based on a scale of -100 to 100.
IGT Overall NPS
| 41% | Promoters |
|---|---|
| 14% | Passives |
| 45% | Detractors |
IGT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -15 | Sep 2023 | -15 |
Oct 2023 -16 | Oct 2023 | -16 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -6 | Feb 2024 | -6 |
Mar 2024 -9 | Mar 2024 | -9 |
May 2024 -7 | May 2024 | -7 |
Jun 2024 -5 | Jun 2024 | -5 |
Oct 2024 -6 | Oct 2024 | -6 |
Jan 2025 -5 | Jan 2025 | -5 |
Mar 2025 -5 | Mar 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IGT NPS by Gender
Female customers rated IGT's NPS 64 points higher than Male customers.
Male
-64
IGT's NPS was rated -64 by Male customers on Comparably.
9%
Promoters
18%
Passives
73%
Detractors
Female
0
IGT's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
IGT NPS by Ethnicity
IGT's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
IGT NPS by Age
IGT's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
IGT NPS by Usage
IGT's NPS was rated the highest by customers who have used IGT's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -33 | Over 10 Years | -33 |
IGT Customer Reviews
Out of the 2 IGT customer reviews 2 were positive and 0 were constructive. IGT customer reviews reflect that all customers have a favorable experience using the products/services of the company.
IGT Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IGT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IGT Customer Loyalty Score by Gender
Female customers rated IGT's Customer Loyalty score 3% higher than Male customers.
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Male
75%
Yes
Female
78%
Yes
IGT Customer Loyalty Score by Ethnicity
IGT's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IGT.
78
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
IGT Customer Loyalty Score by Age
IGT's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of IGT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
IGT Customer Loyalty Score by Usage
IGT's Customer Loyalty score was rated the highest by customers who have used IGT's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IGT Customer Loyalty Score by Industry
IGT's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IGT Product Quality
3.2/5
IGT has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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IGT Product Information
IGT’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated IGT's product the highest. Reviewers from the Tech industry rated IGT the lowest at 2.9.
- Website
- http://www.igt.com/
- Company Size
- 10,000+ Employees
Industry
Energy
Government & Legal
Quick Insights into IGT Product Quality
IGT's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 26-30.
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Ranked IGT Product Quality the Highest
Ranked IGT Product Quality the Lowest
IGT Product Quality Score by Gender
Female customers rated IGT's Product Quality score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
IGT Product Quality Score by Ethnicity
IGT's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IGT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
IGT Product Quality Score by Age
IGT's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of IGT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
36-40 2.8 | 36-40 | 2.8 |
41-45 4.1 | 41-45 | 4.1 |
IGT Product Quality Score by Usage
IGT's Product Quality score was rated the highest by customers who have used IGT's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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IGT Product Quality Score by Industry
IGT's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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IGT Pricing
IGT ROI & Value For Money
3.2/5
IGT has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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IGT Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from IGT.
Quick Insights into IGT ROI
IGT's ROI score was rated highest by Female customers, and rated lowest by customers ages 36-40.
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Ranked IGT ROI the Highest
Ranked IGT ROI the Lowest
IGT ROI Score by Gender
Female customers rated IGT's ROI score 1.8 stars higher than Male customers.
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Male
2.3/5
Female
4.1/5
IGT ROI Score by Ethnicity
IGT's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IGT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
IGT ROI Score by Age
IGT's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of IGT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
36-40 1.6 | 36-40 | 1.6 |
41-45 4 | 41-45 | 4 |
IGT ROI Score by Usage
IGT's ROI score was rated the highest by customers who have used IGT's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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IGT ROI Score by Industry
IGT's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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IGT Customer Satisfaction (CSAT)
IGT Customer Satisfaction (CSAT) Score
58 / 100
IGT has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IGT Customer Satisfaction
IGT's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked IGT's Customer Satisfaction.
Ranked IGT Customer Satisfaction the Highest
Ranked IGT Customer Satisfaction the Lowest
IGT Customer Satisfaction Score by Gender
Female customers rated IGT's Customer Satisfaction score 19 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IGT.
56 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
IGT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IGT's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IGT.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
IGT's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IGT.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
IGT's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IGT.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
IGT Customer Satisfaction Score by Age
IGT's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IGT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 67% |
IGT Customer Satisfaction Score by Usage
IGT's Customer Satisfaction score was rated the highest by customers who have used IGT's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
IGT Customer Satisfaction Score by Industry
IGT's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "IGT Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "IGT's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}
]
}IGT Customer Service
3.3/5
IGT has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IGT's overall Customer Service score rated by its users and customers.
About IGT's Customer Service
Address
6355 South Buffalo Drive, 89113-2133
Website
http://www.igt.com/
Phone Number
702-669-7777
IGT's Social Links
Quick Insights into IGT Customer Service
IGT's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked IGT's Customer Service score.
Ranked IGT Customer Service the Highest
Ranked IGT Customer Service the Lowest
IGT Customer Service Score by Gender
Female customers rated IGT's Customer Service score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IGT.
Male
2.2/5
Female
4.1/5
IGT Customer Service Score by Ethnicity
IGT's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IGT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
IGT Customer Service Score by Age
IGT's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of IGT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
36-40 1.8 | 36-40 | 1.8 |
41-45 3.3 | 41-45 | 3.3 |
IGT Customer Service Score by Usage
IGT's Customer Service score was rated the highest by customers who have used IGT's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
IGT Customer Service Score by Industry
IGT's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
IGT as an Employer
2.9/5
IGT has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
IGT scored a -4 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of IGT would recommend the brand to a friend. ENPS measures how likely IGT employees would recommend working at IGT to a friend.
Net Promoter Score
-4
NPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
