23
NPS
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Intapp
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About Intapp's Brand
Intapp is a Professional Services Platform answering the demands of clients with intelligent, efficient services delivering superior value and experience.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Intapp NPS
Intapp's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Intapp's customers would recommend using the product based on a scale of -100 to 100.
Intapp Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Intapp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Dec 2021 25 | Dec 2021 | 25 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -17 | Aug 2022 | -17 |
Jun 2023 -1 | Jun 2023 | -1 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 22 | Jan 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intapp Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Intapp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intapp Product Quality
3/5
Intapp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Intapp's overall Product Quality score rated by its users and customers.
Intapp Product Information
Intapp’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.intapp.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
SaaS
Intapp Pricing
Intapp ROI & Value For Money
3.3/5
Intapp has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Intapp Customer Satisfaction (CSAT)
Intapp Customer Satisfaction (CSAT) Score
57 / 100
Intapp has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intapp Customer Service
3.1/5
Intapp has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Intapp's Customer Service
Address
Palo Alto, CA
Website
http://www.intapp.com/
Consumer vs. Employees
Intapp scored a 23 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Intapp would recommend the brand to a friend. ENPS measures how likely Intapp employees would recommend working at Intapp to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
