8
NPS
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IRS
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About IRS' Brand
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
IRS NPS
IRS's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether IRS's customers would recommend using the product based on a scale of -100 to 100.
IRS Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
IRS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -16 | Sep 2022 | -16 |
Feb 2023 -22 | Feb 2023 | -22 |
Mar 2023 -20 | Mar 2023 | -20 |
Apr 2023 -13 | Apr 2023 | -13 |
May 2023 -18 | May 2023 | -18 |
Jun 2023 -5 | Jun 2023 | -5 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 4 | Aug 2023 | 4 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Apr 2024 4 | Apr 2024 | 4 |
Jan 2025 8 | Jan 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IRS NPS by Gender
IRS's NPS was rated 0 by Female customers on Comparably.
Female
0
IRS's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Male
N/A
IRS's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
IRS NPS by Ethnicity
IRS's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
IRS NPS by Usage
IRS's NPS was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Over 10 Years -60 | Over 10 Years | -60 |
IRS Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of IRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IRS Customer Loyalty Score by Gender
IRS's Customer Loyalty score was rated 74 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IRS.
Female
74%
Yes
Male
N/A
Yes
IRS Customer Loyalty Score by Ethnicity
IRS's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IRS.
55
out of 100
Caucasian
IRS Customer Loyalty Score by Usage
IRS's Customer Loyalty score was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IRS Customer Loyalty Score by Industry
IRS's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IRS Product Quality
3.2/5
IRS has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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IRS Product Information
IRS’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated IRS's product the highest.
- Website
- https://www.irs.gov
- Company Size
- 10,000+ Employees
Quick Insights into IRS Product Quality
IRS's Product Quality score was rated highest by customers who have used IRS's products/services for Less than 1 Year, and rated lowest by customers who have used IRS's products/services for Over 10 Years.
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Ranked IRS Product Quality the Highest
Ranked IRS Product Quality the Lowest
IRS Product Quality Score by Gender
IRS's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IRS.
Female
4.1/5
Male
N/A
IRS Product Quality Score by Ethnicity
IRS's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
IRS Product Quality Score by Usage
IRS's Product Quality score was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
IRS Product Quality Score by Industry
IRS's Product Quality score was rated 2.3 stars by Accounting industry customers.
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IRS Pricing
IRS ROI & Value For Money
3.4/5
IRS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock IRS' overall ROI score rated by its users and customers.
IRS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into IRS ROI
IRS's ROI score was rated highest by customers who have used IRS's products/services for Less than 1 Year, and rated lowest by customers who have used IRS's products/services for Over 10 Years.
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Ranked IRS ROI the Highest
Ranked IRS ROI the Lowest
IRS ROI Score by Gender
IRS's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IRS.
Female
3.8/5
Male
N/A
IRS ROI Score by Ethnicity
IRS's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
IRS ROI Score by Usage
IRS's ROI score was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
IRS ROI Score by Industry
IRS's ROI score was rated 2.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
IRS Customer Satisfaction (CSAT)
IRS Customer Satisfaction (CSAT) Score
44 / 100
IRS has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
6%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
19%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IRS Customer Satisfaction
IRS's Customer Satisfaction score was rated highest by customers who have used IRS's products/services for Less than 1 Year, and rated lowest by customers who have used IRS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked IRS' Customer Satisfaction.
Ranked IRS Customer Satisfaction the Highest
Ranked IRS Customer Satisfaction the Lowest
IRS Customer Satisfaction Score by Gender
IRS's Customer Satisfaction score was rated 72 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IRS.
72 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
IRS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IRS' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IRS.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
IRS Customer Satisfaction Score by Usage
IRS's Customer Satisfaction score was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
IRS Customer Service
3.6/5
IRS has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About IRS's Customer Service
Website
https://www.irs.gov
Quick Insights into IRS Customer Service
IRS's Customer Service score was rated highest by customers who have used IRS's products/services for Less than 1 Year, and rated lowest by customers who have used IRS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked IRS' Customer Service score.
Ranked IRS Customer Service the Highest
Ranked IRS Customer Service the Lowest
IRS Customer Service Score by Gender
IRS's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IRS.
Female
4.1/5
Male
N/A
IRS Customer Service Score by Ethnicity
IRS's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IRS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
IRS Customer Service Score by Usage
IRS's Customer Service score was rated the highest by customers who have used IRS's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
IRS Customer Service Score by Industry
IRS's Customer Service score was rated 2 stars by Accounting industry customers.
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IRS as an Employer
3.0/5
IRS has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
IRS scored a 8 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of IRS would recommend the brand to a friend. ENPS measures how likely IRS employees would recommend working at IRS to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
