70
NPS
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Ivy Panda
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About Ivy Panda's Brand
What is IvyPanda.com? IvyPanda is a student success hub designed to improve the educational outcomes and learning capabilities of students around the world by connecting them with academic experts and providing highly efficient self-study resources and online tools. Ivy Panda is a legit and reliable online service where students can find fresh ideas, how-to guides, ask questions to experienced tutors, check our free essays database, paraphrasing tool, AI and plagiarism checker, and get discount codes. The presence of a large number of positive reviews on Trustpilot, SiteJubber, Reddit indicates that IvyPanda is a trustworthy and honest company. Striving for customer service perfection, IvyPanda appreciates feedback from all our customers.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Ivy Panda NPS
Ivy Panda's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Ivy Panda's customers would recommend using the product based on a scale of -100 to 100.
Ivy Panda Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Ivy Panda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
Jun 2024 0 | Jun 2024 | 0 |
Jun 2025 25 | Jun 2025 | 25 |
Aug 2025 40 | Aug 2025 | 40 |
Sep 2025 57 | Sep 2025 | 57 |
Nov 2025 66 | Nov 2025 | 66 |
Dec 2025 70 | Dec 2025 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ivy Panda NPS by Gender
Ivy Panda's NPS was rated 50 by Male customers on Comparably.
Male
50
Ivy Panda's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Ivy Panda's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ivy Panda NPS by Age
Ivy Panda's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Ivy Panda NPS by Usage
Ivy Panda's NPS was rated 100 points by customers who have used Ivy Panda's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Ivy Panda Customer Reviews
Out of the 2 Ivy Panda customer reviews 2 were positive and 0 were constructive. Ivy Panda customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ivy Panda Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ivy Panda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ivy Panda Customer Loyalty Score by Gender
Ivy Panda's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ivy Panda.
Male
100%
Yes
Female
N/A
Yes
Ivy Panda Customer Loyalty Score by Age
Ivy Panda's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ivy Panda.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
Ivy Panda Customer Loyalty Score by Usage
Ivy Panda's Customer Loyalty score was rated 100% by customers who have used Ivy Panda's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ivy Panda Customer Loyalty Score by Industry
Ivy Panda's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ivy Panda Product Quality
3.7/5
Ivy Panda has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ivy Panda Product Information
Ivy Panda’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Ivy Panda's product the highest.
- Website
- http://ivypanda.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into Ivy Panda Product Quality
Ivy Panda's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Ivy Panda Product Quality the Highest
Ranked Ivy Panda Product Quality the Lowest
Ivy Panda Product Quality Score by Gender
Ivy Panda's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Ivy Panda Product Quality Score by Age
Ivy Panda's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ivy Panda.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.1 | 26-30 | 3.1 |
Ivy Panda Product Quality Score by Usage
Ivy Panda's Product Quality score was rated 5 stars by customers who have used Ivy Panda's products/services for Less than 1 Year.
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Ivy Panda Product Quality Score by Industry
Ivy Panda's Product Quality score was rated 5 stars by Education industry customers.
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Ivy Panda Pricing
Ivy Panda ROI & Value For Money
3.9/5
Ivy Panda has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Ivy Panda Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Ivy Panda ROI
Ivy Panda's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Ivy Panda ROI the Highest
Ranked Ivy Panda ROI the Lowest
Ivy Panda ROI Score by Gender
Ivy Panda's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ivy Panda.
Male
3.9/5
Female
N/A
Ivy Panda ROI Score by Age
Ivy Panda's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ivy Panda.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.5 | 26-30 | 3.5 |
Ivy Panda ROI Score by Usage
Ivy Panda's ROI score was rated 4.8 stars by customers who have used Ivy Panda's products/services for Less than 1 Year.
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Ivy Panda ROI Score by Industry
Ivy Panda's ROI score was rated 4.8 stars by Education industry customers.
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Ivy Panda Customer Satisfaction (CSAT)
Ivy Panda Customer Satisfaction (CSAT) Score
78 / 100
Ivy Panda has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ivy Panda Customer Satisfaction
Ivy Panda's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Ivy Panda Customer Satisfaction the Highest
Ranked Ivy Panda Customer Satisfaction the Lowest
Ivy Panda Customer Satisfaction Score by Gender
Ivy Panda's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ivy Panda.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Ivy Panda Customer Satisfaction Score by Age
Ivy Panda's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ivy Panda.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% |
Ivy Panda Customer Satisfaction Score by Usage
Ivy Panda's Customer Satisfaction score was rated 100 points by customers who have used Ivy Panda's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ivy Panda Customer Satisfaction Score by Industry
Ivy Panda's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ivy Panda Customer Satisfaction Score by Industry",
"text": "Ivy Panda's Customer Satisfaction score was rated 100 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Ivy Panda's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}Ivy Panda Customer Service
3.7/5
Ivy Panda has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ivy Panda's overall Customer Service score rated by its users and customers.
About Ivy Panda's Customer Service
Address
30 N Gould St, Sheridan, WY 82801
Website
http://ivypanda.com
Phone Number
+18662367979
Ivy Panda's Social Links
Quick Insights into Ivy Panda Customer Service
Ivy Panda's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Ivy Panda's Customer Service score.
Ranked Ivy Panda Customer Service the Highest
Ranked Ivy Panda Customer Service the Lowest
Ivy Panda Customer Service Score by Gender
Ivy Panda's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ivy Panda.
Male
3.2/5
Female
N/A
Ivy Panda Customer Service Score by Age
Ivy Panda's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ivy Panda.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3 | 26-30 | 3 |
Ivy Panda Customer Service Score by Usage
Ivy Panda's Customer Service score was rated 4.6 stars by customers who have used Ivy Panda's products/services for Less than 1 Year.
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Ivy Panda Customer Service Score by Industry
Ivy Panda's Customer Service score was rated 4.6 stars by Education industry customers.
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Ivy Panda as an Employer
4.7/5
Ivy Panda has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ivy Panda scored a 70 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Ivy Panda would recommend the brand to a friend. ENPS measures how likely Ivy Panda employees would recommend working at Ivy Panda to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 81% | Promoters |
|---|---|
| 19% | Passive |
| 0% | Detractors |
