25
NPS
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The Jackson Laboratory (JAX)
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About The Jackson Laboratory (JAX) Brand
Founded in 1929, JAX is an independent, nonprofit biomedical research institution with more than 2,200 employees.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
The Jackson Laboratory (JAX) NPS
The Jackson Laboratory (JAX)'s Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether The Jackson Laboratory (JAX)'s customers would recommend using the product based on a scale of -100 to 100.
The Jackson Laboratory (JAX) Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
The Jackson Laboratory (JAX) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 50 | May 2021 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
Jul 2021 75 | Jul 2021 | 75 |
Nov 2021 80 | Nov 2021 | 80 |
Jan 2022 43 | Jan 2022 | 43 |
Feb 2022 40 | Feb 2022 | 40 |
Mar 2022 45 | Mar 2022 | 45 |
Apr 2022 49 | Apr 2022 | 49 |
Jun 2022 43 | Jun 2022 | 43 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2025 25 | Mar 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Jackson Laboratory (JAX) NPS by Gender
The Jackson Laboratory (JAX)'s NPS was rated -34 by Male customers on Comparably.
Male
-34
The Jackson Laboratory (JAX)'s NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
The Jackson Laboratory (JAX)'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Jackson Laboratory (JAX) Customer Reviews
Out of the 2 The Jackson Laboratory (JAX) customer reviews 2 were positive and 0 were constructive. The Jackson Laboratory (JAX) customer reviews reflect that all customers have a favorable experience using the products/services of the company.
The Jackson Laboratory (JAX) Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of The Jackson Laboratory (JAX) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Jackson Laboratory (JAX) Customer Loyalty Score by Gender
The Jackson Laboratory (JAX)'s Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
The Jackson Laboratory (JAX) Product Quality
3.7/5
The Jackson Laboratory (JAX) has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Jackson Laboratory (JAX) Product Information
The Jackson Laboratory (JAX)’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.jax.org
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into The Jackson Laboratory (JAX) Product Quality
The Jackson Laboratory (JAX)'s Product Quality score was rated highest by Male customers.
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Ranked The Jackson Laboratory (JAX) Product Quality the Highest
The Jackson Laboratory (JAX) Product Quality Score by Gender
The Jackson Laboratory (JAX)'s Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Jackson Laboratory (JAX).
Male
4/5
Female
N/A
The Jackson Laboratory (JAX) Pricing
The Jackson Laboratory (JAX) ROI & Value For Money
3.9/5
The Jackson Laboratory (JAX) has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into The Jackson Laboratory (JAX) ROI
The Jackson Laboratory (JAX)'s ROI score was rated highest by Male customers.
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Ranked The Jackson Laboratory (JAX) ROI the Highest
The Jackson Laboratory (JAX) ROI Score by Gender
The Jackson Laboratory (JAX)'s ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
The Jackson Laboratory (JAX) Customer Satisfaction (CSAT)
The Jackson Laboratory (JAX) Customer Satisfaction (CSAT) Score
82 / 100
The Jackson Laboratory (JAX) has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Jackson Laboratory (JAX) Customer Satisfaction
The Jackson Laboratory (JAX)'s Customer Satisfaction score was rated highest by Male customers.
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Ranked The Jackson Laboratory (JAX) Customer Satisfaction the Highest
The Jackson Laboratory (JAX) Customer Satisfaction Score by Gender
The Jackson Laboratory (JAX)'s Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Jackson Laboratory (JAX).
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Jackson Laboratory (JAX) Customer Service
3.8/5
The Jackson Laboratory (JAX) has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The Jackson Laboratory (JAX)'s Customer Service
Address
600 Main Street, Bar Harbor, ME 04609
Website
http://www.jax.org
Phone Number
207-288-6000
The Jackson Laboratory (JAX)'s Social Links
Quick Insights into The Jackson Laboratory (JAX) Customer Service
The Jackson Laboratory (JAX)'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Jackson Laboratory (JAX) Customer Service score.
Ranked The Jackson Laboratory (JAX) Customer Service the Highest
The Jackson Laboratory (JAX) Customer Service Score by Gender
The Jackson Laboratory (JAX)'s Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Jackson Laboratory (JAX).
Male
3.5/5
Female
N/A
The Jackson Laboratory (JAX) as an Employer
2.9/5
The Jackson Laboratory (JAX) has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of The Jackson Laboratory (JAX)
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Jackson Laboratory (JAX) scored a 25 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of The Jackson Laboratory (JAX) would recommend the brand to a friend. ENPS measures how likely The Jackson Laboratory (JAX) employees would recommend working at The Jackson Laboratory (JAX) to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 24% | Promoters |
|---|---|
| 33% | Passive |
| 43% | Detractors |
