-40
NPS
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Jeppesen, a Boeing Company
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About Jeppesen, a Boeing Company's Brand
Jeppesen is an American company that specializes in navigational information, operations management and optimization solutions
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
2.2/5
Customer Service
Jeppesen, a Boeing Company NPS
Jeppesen, a Boeing Company's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Jeppesen, a Boeing Company's customers would recommend using the product based on a scale of -100 to 100.
Jeppesen, a Boeing Company Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Jeppesen, a Boeing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Nov 2021 -66 | Nov 2021 | -66 |
May 2023 -25 | May 2023 | -25 |
Jul 2024 -40 | Jul 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeppesen, a Boeing Company NPS by Gender
Jeppesen, a Boeing Company's NPS was rated -100 by Male customers on Comparably.
Male
-100
Jeppesen, a Boeing Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Jeppesen, a Boeing Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jeppesen, a Boeing Company NPS by Usage
Jeppesen, a Boeing Company's NPS was rated -34 points by customers who have used Jeppesen, a Boeing Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Jeppesen, a Boeing Company Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Jeppesen, a Boeing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jeppesen, a Boeing Company Customer Loyalty Score by Gender
Jeppesen, a Boeing Company's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Jeppesen, a Boeing Company Customer Loyalty Score by Usage
Jeppesen, a Boeing Company's Customer Loyalty score was rated 100% by customers who have used Jeppesen, a Boeing Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jeppesen, a Boeing Company Customer Loyalty Score by Industry
Jeppesen, a Boeing Company's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Jeppesen, a Boeing Company Product Quality
3.3/5
Jeppesen, a Boeing Company has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Jeppesen, a Boeing Company Product Information
Jeppesen, a Boeing Company’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Jeppesen, a Boeing Company's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into Jeppesen, a Boeing Company Product Quality
Jeppesen, a Boeing Company's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Jeppesen, a Boeing Company Product Quality the Highest
Jeppesen, a Boeing Company Product Quality Score by Gender
Jeppesen, a Boeing Company's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Jeppesen, a Boeing Company Product Quality Score by Usage
Jeppesen, a Boeing Company's Product Quality score was rated 3.1 stars by customers who have used Jeppesen, a Boeing Company's products/services for Over 10 Years.
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Jeppesen, a Boeing Company Product Quality Score by Industry
Jeppesen, a Boeing Company's Product Quality score was rated 3.1 stars by Aerospace and Aviation industry customers.
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Jeppesen, a Boeing Company Pricing
Jeppesen, a Boeing Company ROI & Value For Money
3.1/5
Jeppesen, a Boeing Company has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Jeppesen, a Boeing Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Jeppesen, a Boeing Company ROI
Jeppesen, a Boeing Company's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Jeppesen, a Boeing Company ROI the Highest
Jeppesen, a Boeing Company ROI Score by Gender
Jeppesen, a Boeing Company's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Jeppesen, a Boeing Company ROI Score by Usage
Jeppesen, a Boeing Company's ROI score was rated 3 stars by customers who have used Jeppesen, a Boeing Company's products/services for Over 10 Years.
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Jeppesen, a Boeing Company ROI Score by Industry
Jeppesen, a Boeing Company's ROI score was rated 3 stars by Aerospace and Aviation industry customers.
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Jeppesen, a Boeing Company Customer Satisfaction (CSAT)
Jeppesen, a Boeing Company Customer Satisfaction (CSAT) Score
34 / 100
Jeppesen, a Boeing Company has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jeppesen, a Boeing Company Customer Service
2.2/5
Jeppesen, a Boeing Company has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Jeppesen, a Boeing Company's Customer Service
Website
http://ww1.jeppesen.com/company/about/the-boeing-company.jsp
Quick Insights into Jeppesen, a Boeing Company Customer Service
Jeppesen, a Boeing Company's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Jeppesen, a Boeing Company Customer Service the Highest
Jeppesen, a Boeing Company Customer Service Score by Gender
Jeppesen, a Boeing Company's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Jeppesen, a Boeing Company Customer Service Score by Usage
Jeppesen, a Boeing Company's Customer Service score was rated 1.8 stars by customers who have used Jeppesen, a Boeing Company's products/services for Over 10 Years.
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Jeppesen, a Boeing Company Customer Service Score by Industry
Jeppesen, a Boeing Company's Customer Service score was rated 1.8 stars by Aerospace and Aviation industry customers.
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Jeppesen, a Boeing Company as an Employer
2.4/5
Jeppesen, a Boeing Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Jeppesen, a Boeing Company
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jeppesen, a Boeing Company scored a -40 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Jeppesen, a Boeing Company would recommend the brand to a friend. ENPS measures how likely Jeppesen, a Boeing Company employees would recommend working at Jeppesen, a Boeing Company to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
