-5
NPS
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John Muir Health
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About John Muir Health's Brand
Our mission is to improve the health of the communities we serve with quality and compassion. Among its major competitors, John Muir Health is ranked in 3rd place for NPS while Shc is 1st, and Kaiser Permanente is 2nd.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
John Muir Health Ranking
- #3 / 3 of its competitors
John Muir Health NPS
John Muir Health's Net Promoter Score (NPS) is a -5 with 42% Promoters, 11% Passives, and 47% Detractors. Net Promoter Score tracks whether John Muir Health's customers would recommend using the product based on a scale of -100 to 100.
John Muir Health Overall NPS
| 42% | Promoters |
|---|---|
| 11% | Passives |
| 47% | Detractors |
John Muir Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 -8 | Mar 2023 | -8 |
May 2023 -16 | May 2023 | -16 |
Jul 2023 -11 | Jul 2023 | -11 |
Sep 2023 -7 | Sep 2023 | -7 |
Mar 2024 -11 | Mar 2024 | -11 |
Apr 2024 -13 | Apr 2024 | -13 |
Jul 2024 -9 | Jul 2024 | -9 |
Aug 2024 -6 | Aug 2024 | -6 |
Nov 2024 -4 | Nov 2024 | -4 |
Nov 2025 -6 | Nov 2025 | -6 |
How Other Brands Compare
John Muir Health is ranked third for NPS among its competitors. Shc and Kaiser Permanente come in first and second.
John Muir Health |  Kaiser Permanente |  Shc | |
| Global Ranking | #- | #188 | #- |
| NPS | -5 | 1 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
John Muir Health NPS by Gender
Female customers rated John Muir Health's NPS 28 points higher than Male customers.
Male
-28
John Muir Health's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
0
John Muir Health's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
John Muir Health NPS by Ethnicity
John Muir Health's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 25 | Other | 25 |
John Muir Health NPS by Age
John Muir Health's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
John Muir Health NPS by Usage
John Muir Health's NPS was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years 20 | Over 10 Years | 20 |
John Muir Health NPS vs. Competitors
Compared to its competitors, John Muir Health's NPS is rated right below Kaiser Permanente.
| COMPANY | NPS Score | |
|---|---|---|
| Shc | 100 |
| Kaiser Permanente | 1 |
| John Muir Health | -5 |
John Muir Health Customer Reviews
Out of the 3 John Muir Health customer reviews 2 were positive and 1 was constructive. John Muir Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
John Muir Health Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of John Muir Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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John Muir Health Customer Loyalty Score by Gender
Male customers rated John Muir Health's Customer Loyalty score 6% higher than Female customers.
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Male
87%
Yes
Female
81%
Yes
John Muir Health Customer Loyalty Score by Ethnicity
John Muir Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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84
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
John Muir Health Customer Loyalty Score by Age
John Muir Health's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
John Muir Health Customer Loyalty Score by Usage
John Muir Health's Customer Loyalty score was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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John Muir Health Customer Loyalty Score by Industry
John Muir Health's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
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John Muir Health Customer Loyalty vs. Competitors
Compared to its competitors, John Muir Health's Customer Loyalty score is rated right above Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| John Muir Health | 85% |
| Kaiser Permanente | 81% |
| Shc | N/A |
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John Muir Health Product Quality
3/5
John Muir Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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John Muir Health Product Information
John Muir Health’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated John Muir Health's product the highest. Reviewers from the Tech industry rated John Muir Health the lowest at 3.8.
- Company Size
- 5,001-10,000 Employees
Quick Insights into John Muir Health Product Quality
John Muir Health's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked John Muir Health Product Quality the Highest
Ranked John Muir Health Product Quality the Lowest
John Muir Health Product Quality Score by Gender
Female customers rated John Muir Health's Product Quality score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
John Muir Health Product Quality Score by Ethnicity
John Muir Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of John Muir Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.2 | Other | 3.2 |
John Muir Health Product Quality Score by Age
John Muir Health's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 4.6 | 36-40 | 4.6 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.5 | 66+ | 2.5 |
John Muir Health Product Quality Score by Usage
John Muir Health's Product Quality score was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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John Muir Health Product Quality Score by Industry
John Muir Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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John Muir Health Product Quality vs. Competitors
Compared to its competitors, John Muir Health's Product Quality score is rated right above Shc, and is preceded by Kaiser Permanente.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kaiser Permanente | 3.3/5 |
| John Muir Health | 3/5 |
| Shc | N/A |
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John Muir Health Pricing
John Muir Health ROI & Value For Money
2.8/5
John Muir Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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John Muir Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from John Muir Health.
Quick Insights into John Muir Health ROI
John Muir Health's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.
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Ranked John Muir Health ROI the Highest
Ranked John Muir Health ROI the Lowest
John Muir Health ROI Score by Gender
Male customers rated John Muir Health's ROI score 0.1 stars higher than Female customers.
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Male
2.7/5
Female
2.6/5
John Muir Health ROI Score by Ethnicity
John Muir Health's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of John Muir Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.4 | Other | 3.4 |
John Muir Health ROI Score by Age
John Muir Health's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 4.1 | 36-40 | 4.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.8 | 66+ | 1.8 |
John Muir Health ROI Score by Usage
John Muir Health's ROI score was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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John Muir Health ROI Score by Industry
John Muir Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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John Muir Health Pricing vs. Competitors
Compared to its competitors, John Muir Health's ROI score is rated right above Shc, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Kaiser Permanente | 3.2/5 |
| John Muir Health | 2.8/5 |
| Shc | N/A |
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John Muir Health Customer Satisfaction (CSAT)
John Muir Health Customer Satisfaction (CSAT) Score
40 / 100
John Muir Health has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
27%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into John Muir Health Customer Satisfaction
John Muir Health's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked John Muir Health Customer Satisfaction the Highest
Ranked John Muir Health Customer Satisfaction the Lowest
John Muir Health Customer Satisfaction Score by Gender
Female customers rated John Muir Health's Customer Satisfaction score 30 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
John Muir Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
John Muir Health's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
45%
CSAT according to Other
John Muir Health's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
John Muir Health Customer Satisfaction Score by Age
John Muir Health's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
John Muir Health Customer Satisfaction Score by Usage
John Muir Health's Customer Satisfaction score was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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John Muir Health Customer Satisfaction Score by Industry
John Muir Health's Customer Satisfaction score was rated 66 points by Healthcare, Hospitals and Medicine industry customers.
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}John Muir Health Customer Satisfaction vs. Competitors
Compared to its competitors, John Muir Health's Customer Satisfaction score is rated right above Shc, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaiser Permanente | 55% |
| John Muir Health | 40% |
| Shc | 0% |
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John Muir Health Customer Service
2.9/5
John Muir Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About John Muir Health's Customer Service
Address
Walnut Creek, CA
Website
https://www.johnmuirhealth.com
Phone Number
925-941-2001
Quick Insights into John Muir Health Customer Service
John Muir Health's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
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Ranked John Muir Health Customer Service the Highest
Ranked John Muir Health Customer Service the Lowest
John Muir Health Customer Service Score by Gender
Female customers rated John Muir Health's Customer Service score 0.5 stars higher than Male customers.
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Male
2.3/5
Female
2.8/5
John Muir Health Customer Service Score by Ethnicity
John Muir Health's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.7 | Other | 3.7 |
John Muir Health Customer Service Score by Age
John Muir Health's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 4.3 | 36-40 | 4.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
John Muir Health Customer Service Score by Usage
John Muir Health's Customer Service score was rated the highest by customers who have used John Muir Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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John Muir Health Customer Service Score by Industry
John Muir Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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John Muir Health Customer Service vs. Competitors
Compared to its competitors, John Muir Health's Customer Service score is rated right above Shc, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kaiser Permanente | 3.3/5 |
| John Muir Health | 2.9/5 |
| Shc | N/A |
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John Muir Health as an Employer
3.3/5
John Muir Health has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
John Muir Health scored a -5 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of John Muir Health would recommend the brand to a friend. ENPS measures how likely John Muir Health employees would recommend working at John Muir Health to a friend.
Net Promoter Score
-5
NPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 26% | Promoters |
|---|---|
| 26% | Passive |
| 48% | Detractors |
