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LA Quinta Inns & Suites
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About LA Quinta Inns & Suites' Brand

"La Quinta provides lodging, accommodation and hospitality services for business and leisure travelers across the United States." Among its major competitors, LA Quinta Inns & Suites is ranked in 2nd place for NPS while Choice Hotels is 1st, and FabHotels is 3rd.

Brand at a Glance

64%
Customer Loyalty
1.5/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service

LA Quinta Inns & Suites Ranking

LA Quinta Inns & Suites NPS

LA Quinta Inns & Suites's Net Promoter Score (NPS) is a -71 with 11% Promoters, 7% Passives, and 82% Detractors. Net Promoter Score tracks whether LA Quinta Inns & Suites's customers would recommend using the product based on a scale of -100 to 100.

LA Quinta Inns & Suites Overall NPS

-71
NPS
11%Promoters
7%Passives
82%Detractors
LA Quinta Inns & Suites Overall NPS

LA Quinta Inns & Suites NPS Trend

-100
-50
0
50
100
Jun 2021
-100
Jun 2021-100
Jul 2021
-100
Jul 2021-100
Aug 2021
-85
Aug 2021-85
Sep 2021
-87
Sep 2021-87
Oct 2021
-66
Oct 2021-66
Nov 2021
-70
Nov 2021-70
Dec 2021
-74
Dec 2021-74
Jan 2022
-66
Jan 2022-66
Feb 2022
-67
Feb 2022-67
Mar 2022
-68
Mar 2022-68
Apr 2022
-70
Apr 2022-70
May 2022
-72
May 2022-72

How Other Brands Compare

LA Quinta Inns & Suites is ranked second for NPS among its competitors. Choice Hotels and FabHotels come in first and third, with Les Hotels de Paris coming in at #4.

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LA Quinta Inns & Suites' Logo
LA Quinta Inns & Suites
Choice Hotels' Logo
Choice Hotels
FabHotels' Logo
FabHotels
Les Hotels de Paris' Logo
Les Hotels de Paris
Global Ranking#-#461#-#-
NPS-71-23--
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies-$6.16B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LA Quinta Inns & Suites NPS by Gender

LA Quinta Inns & Suites's NPS was rated -93 by Female customers on Comparably.

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Female

-93

LA Quinta Inns & Suites's NPS was rated -93 by Female customers on Comparably.

Sign Up to learn about LA Quinta Inns & Suites' NPS Score rated by Female customers on Comparably.
0%
Promoters
7%
Passives
93%
Detractors

Male

N/A

LA Quinta Inns & Suites's NPS is not yet rated by Male customers.

Sign Up to learn about LA Quinta Inns & Suites' NPS Score rated by Male customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

LA Quinta Inns & Suites NPS by Ethnicity

LA Quinta Inns & Suites's NPS was rated -92 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
-92
Caucasian-92

LA Quinta Inns & Suites NPS by Age

LA Quinta Inns & Suites's NPS was rated -80 points by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LA Quinta Inns & Suites.
0
20
40
60
80
100
Promoters
0%
Passives
20%
Detractors
80%
36-400%20%80%

LA Quinta Inns & Suites NPS by Usage

LA Quinta Inns & Suites's NPS was rated -100 points by customers who have used LA Quinta Inns & Suites's products/services for Less than 1 Year.

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-100
-50
0
50
100
Less than 1 Year
-100
Less than 1 Year-100

LA Quinta Inns & Suites NPS vs. Competitors

Compared to its competitors, LA Quinta Inns & Suites's NPS is rated right below Choice Hotels.

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LA Quinta Inns & Suites Customer Reviews

Out of the 4 LA Quinta Inns & Suites customer reviews 0 were positive and 4 were constructive. LA Quinta Inns & Suites customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
The La Quinta i stayed in last night in Indianapolis Indiana was so nasty i would let a dog stay there. The roons smelled like smoke, urine, pot, & cat poop. I chanced rooms twice and finally asked for my money back which was not given back to me. I was with my family we rented a totally of 3 rooms
Review from Dallas, TX / Female / Caucasian / 36-40
What can this brand most improve?
Staff, cleanliness, customer service, communication. Everything!
Review from Seattle, WA / Male / Caucasian / 31-35
What can this brand most improve?
Hospitality and training employees on customer service.
Review from Dallas, TX / Female / Caucasian / 51-55
What can this brand most improve?
Manager accessibility - had a noise problem, manager unavailable, security unavailable
Review from Dallas, TX / Male / Caucasian / 61-65

LA Quinta Inns & Suites Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of LA Quinta Inns & Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64
64%
36
36%
LA Quinta Inns & Suites Customer Loyalty

LA Quinta Inns & Suites Customer Loyalty Score by Gender

LA Quinta Inns & Suites's Customer Loyalty score was rated 49 by Female customers on Comparably.

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Female
49%
Yes
Male
N/A
Yes

LA Quinta Inns & Suites Customer Loyalty Score by Ethnicity

LA Quinta Inns & Suites's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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70
out of 100
Caucasian

LA Quinta Inns & Suites Customer Loyalty Score by Age

LA Quinta Inns & Suites's Customer Loyalty score was rated 28% by customers ages 36-40 on Comparably.

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0
20%
40%
60%
80%
100%
36-40
28%
36-4028%

LA Quinta Inns & Suites Customer Loyalty Score by Usage

LA Quinta Inns & Suites's Customer Loyalty score was rated 40% by customers who have used LA Quinta Inns & Suites's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
40%

LA Quinta Inns & Suites Customer Loyalty vs. Competitors

Compared to its competitors, LA Quinta Inns & Suites's Customer Loyalty score is rated right above FabHotels, and is preceded by Choice Hotels.

COMPANYCustomer Loyalty Score
Choice Hotels82%
LA Quinta Inns & Suites64%
FabHotelsN/A

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LA Quinta Inns & Suites Product Quality

1.5/5

LA Quinta Inns & Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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LA Quinta Inns & Suites Product Information

LA Quinta Inns & Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website
http://www.lq.com/
Company Size
1-10 Employees

Industry

Tech
Travel

Quick Insights into LA Quinta Inns & Suites Product Quality

LA Quinta Inns & Suites's Product Quality score was rated highest by customers ages 36-40.

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Ranked LA Quinta Inns & Suites Product Quality the Highest

36-40
1.5
Caucasian
1.5
Female
1.5

LA Quinta Inns & Suites Product Quality Score by Gender

LA Quinta Inns & Suites's Product Quality score was rated 1.5 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LA Quinta Inns & Suites.

Female

1.5/5

Male

N/A

LA Quinta Inns & Suites Product Quality Score by Ethnicity

LA Quinta Inns & Suites's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LA Quinta Inns & Suites.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

LA Quinta Inns & Suites Product Quality Score by Age

LA Quinta Inns & Suites's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LA Quinta Inns & Suites.
0
1
2
3
4
5
36-40
1.5
36-401.5

LA Quinta Inns & Suites Product Quality Score by Usage

LA Quinta Inns & Suites's Product Quality score was rated 1.5 stars by customers who have used LA Quinta Inns & Suites's products/services for Less than 1 Year.

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Less than 1 Year
1.5

LA Quinta Inns & Suites Product Quality vs. Competitors

Compared to its competitors, LA Quinta Inns & Suites's Product Quality score is rated right below Choice Hotels.

COMPANYProduct Quality Score
FabHotels4/5
Choice Hotels2.4/5
LA Quinta Inns & Suites1.5/5

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LA Quinta Inns & Suites' Logo
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Choice Hotels' Logo

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LA Quinta Inns & Suites Pricing

LA Quinta Inns & Suites ROI & Value For Money

1.8/5

LA Quinta Inns & Suites has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

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Quick Insights into LA Quinta Inns & Suites ROI

LA Quinta Inns & Suites's ROI score was rated highest by customers ages 36-40.

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Ranked LA Quinta Inns & Suites ROI the Highest

36-40
1.6
Caucasian
1.5
Female
1.5

LA Quinta Inns & Suites ROI Score by Gender

LA Quinta Inns & Suites's ROI score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

LA Quinta Inns & Suites ROI Score by Ethnicity

LA Quinta Inns & Suites's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LA Quinta Inns & Suites.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

LA Quinta Inns & Suites ROI Score by Age

LA Quinta Inns & Suites's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
1.6
36-401.6

LA Quinta Inns & Suites ROI Score by Usage

LA Quinta Inns & Suites's ROI score was rated 1.5 stars by customers who have used LA Quinta Inns & Suites's products/services for Less than 1 Year.

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Less than 1 Year
1.5

LA Quinta Inns & Suites Pricing vs. Competitors

Compared to its competitors, LA Quinta Inns & Suites's ROI score is rated right above FabHotels, and is preceded by Choice Hotels.

COMPANYPricing Score
Choice Hotels2.4/5
LA Quinta Inns & Suites1.8/5
FabHotelsN/A

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LA Quinta Inns & Suites Customer Service

1.7/5

LA Quinta Inns & Suites has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About LA Quinta Inns & Suites's Customer Service

Address

Irving, TX


Website

http://www.lq.com/

Quick Insights into LA Quinta Inns & Suites Customer Service

LA Quinta Inns & Suites's Customer Service score was rated highest by customers ages 36-40.

Sign Up Sign Up to unlock insights into how customers have ranked LA Quinta Inns & Suites' Customer Service score.

Ranked LA Quinta Inns & Suites Customer Service the Highest

36-40
1.5
Caucasian
1.5
Female
1.5

LA Quinta Inns & Suites Customer Service Score by Gender

LA Quinta Inns & Suites's Customer Service score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

LA Quinta Inns & Suites Customer Service Score by Ethnicity

LA Quinta Inns & Suites's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LA Quinta Inns & Suites.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

LA Quinta Inns & Suites Customer Service Score by Age

LA Quinta Inns & Suites's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LA Quinta Inns & Suites.
0
1
2
3
4
5
36-40
1.5
36-401.5

LA Quinta Inns & Suites Customer Service Score by Usage

LA Quinta Inns & Suites's Customer Service score was rated 1.5 stars by customers who have used LA Quinta Inns & Suites's products/services for Less than 1 Year.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5

LA Quinta Inns & Suites Customer Service vs. Competitors

Compared to its competitors, LA Quinta Inns & Suites's Customer Service score is rated right above FabHotels, and is preceded by Choice Hotels.

COMPANYCustomer Service Score
Choice Hotels2.2/5
LA Quinta Inns & Suites1.7/5
FabHotelsN/A

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LA Quinta Inns & Suites as an Employer

3.4/5

LA Quinta Inns & Suites has a 3.4/5 stars for its overall company culture rated by their employees

  LA Quinta Inns & Suites CEO
bottom
25%
CEO of LA Quinta Inns & Suites

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LA Quinta Inns & Suites scored a -71 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of LA Quinta Inns & Suites would recommend the brand to a friend. ENPS measures how likely LA Quinta Inns & Suites employees would recommend working at LA Quinta Inns & Suites to a friend.

Net Promoter Score

-71
NPS Score
11%Promoters
7%Passive
82%Detractors

Employee Net Promoter Score

-28
eNPS Score
30%Promoters
12%Passive
58%Detractors

Global Ranking Snapshot

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4
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5
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6
Apple  Apple CEO
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Tech
7
Nike  Nike CEO
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Fashion and Beauty