-60
NPS
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Landing
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About Landing's Brand
We’re revolutionizing apartment living by providing our members the most streamlined end-to-end platform with access to tens of thousands of furnished and unfurnished apartments in over 200+ cities, and counting, that renters can book in just minutes. Our flexible leases allow members to realize more freedom and opportunities in life. Switching between apartments is simple, and does not require a security deposit, broker fee, or additional months' rent. You can manage every part of the Landing experience in a single, centralized app, which includes paying rent or scheduling regular cleanings with the touch of a finger.
Brand at a Glance
55%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Landing NPS
Landing's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Landing's customers would recommend using the product based on a scale of -100 to 100.
Landing Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Landing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2024 -60 | Aug 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landing NPS by Ethnicity
Landing's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Landing Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Landing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Landing Customer Loyalty Score by Ethnicity
Landing's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Landing Product Quality
1.6/5
Landing has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Landing Product Information
Landing’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Quick Insights into Landing Product Quality
Landing's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Landing's Product Quality.
Ranked Landing Product Quality the Highest
Landing Product Quality Score by Ethnicity
Landing's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Landing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Landing Pricing
Landing ROI & Value For Money
1.6/5
Landing has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Landing ROI
Landing's ROI score was rated highest by Caucasian customers.
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Ranked Landing ROI the Highest
Landing ROI Score by Ethnicity
Landing's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Landing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Landing Customer Satisfaction (CSAT)
Landing Customer Satisfaction (CSAT) Score
40 / 100
Landing has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Landing Customer Satisfaction
Landing's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Landing Customer Satisfaction the Highest
Landing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Landing's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Landing.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Landing Customer Service
1.5/5
Landing has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Landing's Customer Service
Address
17 20th Street North, Birmingham, AL 35203
Website
https://www.hellolanding.com/
Landing's Social Links
Quick Insights into Landing Customer Service
Landing's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Landing's Customer Service score.
Ranked Landing Customer Service the Highest
Landing Customer Service Score by Ethnicity
Landing's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Landing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Landing as an Employer
4.6/5
Landing has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Landing scored a -60 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Landing would recommend the brand to a friend. ENPS measures how likely Landing employees would recommend working at Landing to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 38% | Promoters |
|---|---|
| 42% | Passive |
| 20% | Detractors |
