-100
NPS
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Latch
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About Latch's Brand
Among its major competitors, Latch is ranked in 4th place for NPS while Lockitron is 1st, and American Eagle Outfitters is 2nd.Their current valuation is $400.00M
Brand at a Glance
1.5/5
Product Quality
2/5
Pricing
Latch Ranking
- #4 / 4 of its competitors
Latch NPS
Latch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Latch's customers would recommend using the product based on a scale of -100 to 100.
Latch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Latch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
Latch is ranked #4 for NPS among its competitors. Lockitron and American Eagle Outfitters come in first and second, with Rebecca Minkoff coming in at third. Among those competitors, it is the lowest valued company behind American Eagle Outfitters.
Latch |  American Eagle Outfitters |  Lockitron |  Rebecca Minkoff | |
| Global Ranking | #- | #25 | #- | #- |
| NPS | -100 | 44 | 100 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $400.00M | $4.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Latch NPS vs. Competitors
Compared to its competitors, Latch's NPS is rated right below Rebecca Minkoff.
| COMPANY | NPS Score | |
|---|---|---|
| Lockitron | 100 |
| American Eagle Outfitters | 44 |
 | August | N/A |
 | UniKey Technologies | N/A |
 | Cocoon | N/A |
| Rebecca Minkoff | -50 |
| Latch | -100 |
Latch Product Quality
1.5/5
Latch has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Latch Product Information
Latch’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.latch.com
- Company Size
- 1-10 Employees
Industry
Tech
Latch Product Quality vs. Competitors
Compared to its competitors, Latch's Product Quality score is rated right above Lockitron, and is preceded by Rebecca Minkoff.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Eagle Outfitters | 4.2/5 |
| Rebecca Minkoff | 2.2/5 |
| Latch | 1.5/5 |
| Lockitron | N/A |
| August | N/A |
| UniKey Technologies | N/A |
| Cocoon | N/A |
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Latch Pricing
Latch ROI & Value For Money
2/5
Latch has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Latch Pricing vs. Competitors
Compared to its competitors, Latch's ROI score is rated right above Lockitron, and is preceded by Rebecca Minkoff.
| COMPANY | Pricing Score | |
|---|---|---|
| American Eagle Outfitters | 3.8/5 |
| Rebecca Minkoff | 2/5 |
| Latch | 2/5 |
| Lockitron | N/A |
| August | N/A |
| UniKey Technologies | N/A |
| Cocoon | N/A |
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Latch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Latch Customer Satisfaction vs. Competitors
Compared to its competitors, Latch's Customer Satisfaction score is rated right above August, and is preceded by Lockitron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Eagle Outfitters | 82% |
| Rebecca Minkoff | 50% |
| Lockitron | 0% |
| Latch | 0% |
| August | 0% |
| UniKey Technologies | 0% |
| Cocoon | 0% |
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Consumer vs. Employees
Latch scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Latch would recommend the brand to a friend. ENPS measures how likely Latch employees would recommend working at Latch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
