20
NPS
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Laureate Education
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About Laureate Education's Brand
"Laureate offers undergraduate, master’s and doctoral degree programs in fields of architecture, business, engineering and hospitality management."
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Laureate Education NPS
Laureate Education's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Laureate Education's customers would recommend using the product based on a scale of -100 to 100.
Laureate Education Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Laureate Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 25 | May 2023 | 25 |
May 2024 20 | May 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Laureate Education Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Laureate Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Laureate Education Product Quality
3.8/5
Laureate Education has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Laureate Education's overall Product Quality score rated by its users and customers.
Laureate Education Product Information
Laureate Education’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://laureate.net
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Laureate Education Pricing
Laureate Education ROI & Value For Money
3.6/5
Laureate Education has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Laureate Education Customer Satisfaction (CSAT)
Laureate Education Customer Satisfaction (CSAT) Score
75 / 100
Laureate Education has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Laureate Education Customer Service
3.7/5
Laureate Education has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Laureate Education's overall Customer Service score rated by its users and customers.
About Laureate Education's Customer Service
Address
Baltimore, MD
Website
http://laureate.net
Laureate Education as an Employer
3.4/5
Laureate Education has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Laureate Education
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Laureate Education scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Laureate Education would recommend the brand to a friend. ENPS measures how likely Laureate Education employees would recommend working at Laureate Education to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
