50
NPS
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LeadIQ
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About LeadIQ's Brand
LeadIQ is transforming the sales prospecting landscape, by providing the fastest way to capture leads, discover emails and contact info, and Among its major competitors, LeadIQ is ranked in 1st place for NPS while ZoomInfo is 2nd, and Clearbit is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
LeadIQ Ranking
- #1 / 3 of its competitors
LeadIQ NPS
LeadIQ's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether LeadIQ's customers would recommend using the product based on a scale of -100 to 100.
LeadIQ Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
LeadIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
How Other Brands Compare
LeadIQ is ranked first for NPS among its competitors. ZoomInfo and Clearbit come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeadIQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LeadIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LeadIQ Customer Loyalty vs. Competitors
Compared to its competitors, LeadIQ's Customer Loyalty score is rated right above ZoomInfo.
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VS
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LeadIQ Product Quality
4/5
LeadIQ has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LeadIQ Product Information
LeadIQ’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://leadiq.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
LeadIQ Product Quality vs. Competitors
Compared to its competitors, LeadIQ's Product Quality score is rated right above ZoomInfo.
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VS
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LeadIQ Pricing
LeadIQ ROI & Value For Money
4/5
LeadIQ has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock LeadIQ's overall ROI score rated by its users and customers.
LeadIQ Pricing vs. Competitors
Compared to its competitors, LeadIQ's ROI score is rated right above ZoomInfo.
Unlock LeadIQ ROI vs. Competitors Data
VS
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LeadIQ Customer Satisfaction (CSAT)
LeadIQ Customer Satisfaction (CSAT) Score
100 / 100
LeadIQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeadIQ Customer Satisfaction vs. Competitors
Compared to its competitors, LeadIQ's Customer Satisfaction score is rated right above ZoomInfo.
Unlock LeadIQ Customer Satisfaction vs. Competitors Data
VS
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LeadIQ Customer Service
3.5/5
LeadIQ has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About LeadIQ's Customer Service
Address
370 Convention Way, Suite 301, Redwood City, CA 94063
Website
https://leadiq.com/
Phone Number
1-888-6532347
LeadIQ's Social Links
LeadIQ Customer Service vs. Competitors
Compared to its competitors, LeadIQ's Customer Service score is rated right above Clearbit, and is preceded by ZoomInfo.
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Consumer vs. Employees
LeadIQ scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of LeadIQ would recommend the brand to a friend. ENPS measures how likely LeadIQ employees would recommend working at LeadIQ to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
