-7
NPS
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Lee Hecht Harrison
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About Lee Hecht Harrison's Brand
We help businesses transform their workforce so they can accelerate performance.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Lee Hecht Harrison NPS
Lee Hecht Harrison's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether Lee Hecht Harrison's customers would recommend using the product based on a scale of -100 to 100.
Lee Hecht Harrison Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
Lee Hecht Harrison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -7 | Sep 2023 | -7 |
Oct 2023 -12 | Oct 2023 | -12 |
Nov 2023 -7 | Nov 2023 | -7 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -14 | Jan 2024 | -14 |
Feb 2024 -14 | Feb 2024 | -14 |
Mar 2024 -17 | Mar 2024 | -17 |
May 2024 -16 | May 2024 | -16 |
Jun 2024 -12 | Jun 2024 | -12 |
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -8 | Jan 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lee Hecht Harrison NPS by Gender
Lee Hecht Harrison's NPS was rated -100 by Male customers on Comparably.
Male
-100
Lee Hecht Harrison's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Lee Hecht Harrison's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lee Hecht Harrison Customer Reviews
Out of the 2 Lee Hecht Harrison customer reviews 1 was positive and 1 was constructive. Lee Hecht Harrison customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lee Hecht Harrison Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Lee Hecht Harrison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lee Hecht Harrison Customer Loyalty Score by Gender
Lee Hecht Harrison's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Lee Hecht Harrison Product Quality
3.5/5
Lee Hecht Harrison has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lee Hecht Harrison's overall Product Quality score rated by its users and customers.
Lee Hecht Harrison Product Information
Lee Hecht Harrison’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lhh.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Lee Hecht Harrison Product Quality
Lee Hecht Harrison's Product Quality score was rated highest by Male customers.
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Ranked Lee Hecht Harrison Product Quality the Highest
Lee Hecht Harrison Product Quality Score by Gender
Lee Hecht Harrison's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lee Hecht Harrison.
Male
1.5/5
Female
N/A
Lee Hecht Harrison Pricing
Lee Hecht Harrison ROI & Value For Money
3/5
Lee Hecht Harrison has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Lee Hecht Harrison ROI
Lee Hecht Harrison's ROI score was rated highest by Male customers.
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Ranked Lee Hecht Harrison ROI the Highest
Lee Hecht Harrison ROI Score by Gender
Lee Hecht Harrison's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Lee Hecht Harrison Customer Satisfaction (CSAT)
Lee Hecht Harrison Customer Satisfaction (CSAT) Score
65 / 100
Lee Hecht Harrison has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lee Hecht Harrison Customer Satisfaction
Lee Hecht Harrison's Customer Satisfaction score was rated highest by Male customers.
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Ranked Lee Hecht Harrison Customer Satisfaction the Highest
Lee Hecht Harrison Customer Satisfaction Score by Gender
Lee Hecht Harrison's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lee Hecht Harrison.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Lee Hecht Harrison Customer Service
3.1/5
Lee Hecht Harrison has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lee Hecht Harrison's Customer Service
Address
2301 Lucien Way, Suite 325, Maitland, FL 32751
Website
http://www.lhh.com
Lee Hecht Harrison's Social Links
Quick Insights into Lee Hecht Harrison Customer Service
Lee Hecht Harrison's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lee Hecht Harrison's Customer Service score.
Ranked Lee Hecht Harrison Customer Service the Highest
Lee Hecht Harrison Customer Service Score by Gender
Lee Hecht Harrison's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lee Hecht Harrison.
Male
1.5/5
Female
N/A
Lee Hecht Harrison as an Employer
4.2/5
Lee Hecht Harrison has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Lee Hecht Harrison scored a -7 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Lee Hecht Harrison would recommend the brand to a friend. ENPS measures how likely Lee Hecht Harrison employees would recommend working at Lee Hecht Harrison to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 48% | Promoters |
|---|---|
| 32% | Passive |
| 20% | Detractors |
