10
NPS
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Longchamp USA
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About Longchamp USA's Brand
Longchamp USA is the USA and Canada operations subsidiary of French luxury House Longchamp. The company was founded in Paris in 1948 by Jean Cassegrain, and is still owned and run by the Cassegrain family today. Since its founding, as a leather-sheathed pipe manufacturer, Longchamp has expanded its savoir-faire to include travel accessories and handbags. Contemporary luxury, creativity and dynamism are at the heart of Longchamp style. Today, Creative Director, Sophie Delafontaine perpetuates this heritage and develops her vision of luxury for the contemporary consumer. With its ambassador, Kendall Jenner, Longchamp reinvents French elegance every season and offers ready-to-wear collections, bags, accessories, shoes, eyewear, luggage as well as a collection for men. Today, the brand has more than 300 stores in 80 countries. .
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Longchamp USA NPS
Longchamp USA's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Longchamp USA's customers would recommend using the product based on a scale of -100 to 100.
Longchamp USA Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Longchamp USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
Jan 2024 60 | Jan 2024 | 60 |
Feb 2024 33 | Feb 2024 | 33 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 22 | Dec 2024 | 22 |
Sep 2025 10 | Sep 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Longchamp USA Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Longchamp USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Longchamp USA Product Quality
2.9/5
Longchamp USA has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Longchamp USA Product Information
Longchamp USA’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://longchamp.com
- Company Size
- 501-1,000 Employees
Longchamp USA Pricing
Longchamp USA ROI & Value For Money
3.1/5
Longchamp USA has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Longchamp USA Customer Satisfaction (CSAT)
Longchamp USA Customer Satisfaction (CSAT) Score
33 / 100
Longchamp USA has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Longchamp USA Customer Service
3/5
Longchamp USA has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Longchamp USA's Customer Service
Website
http://longchamp.com
Longchamp USA as an Employer
2.4/5
Longchamp USA has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Longchamp USA scored a 10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Longchamp USA would recommend the brand to a friend. ENPS measures how likely Longchamp USA employees would recommend working at Longchamp USA to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
