-7
NPS
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Luxottica
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About Luxottica's Brand
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Luxottica NPS
Luxottica's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Luxottica's customers would recommend using the product based on a scale of -100 to 100.
Luxottica Overall NPS
| 41% | Promoters |
|---|---|
| 11% | Passives |
| 48% | Detractors |
Luxottica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -8 | Nov 2024 | -8 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -6 | Feb 2025 | -6 |
Mar 2025 -6 | Mar 2025 | -6 |
Apr 2025 -6 | Apr 2025 | -6 |
May 2025 -6 | May 2025 | -6 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -6 | Aug 2025 | -6 |
Sep 2025 -6 | Sep 2025 | -6 |
Oct 2025 -7 | Oct 2025 | -7 |
Dec 2025 -7 | Dec 2025 | -7 |
Jan 2026 -7 | Jan 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luxottica NPS by Gender
Female customers rated Luxottica's NPS 45 points higher than Male customers.
Male
-41
Luxottica's NPS was rated -41 by Male customers on Comparably.
26%
Promoters
7%
Passives
67%
Detractors
Female
4
Luxottica's NPS was rated 4 by Female customers on Comparably.
39%
Promoters
26%
Passives
35%
Detractors
Luxottica NPS by Ethnicity
Luxottica's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
Hispanic or Latino -69 | Hispanic or Latino | -69 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -51 | Asian or Pacific Islander | -51 |
Other -19 | Other | -19 |
Luxottica NPS by Age
Luxottica's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Luxottica NPS by Usage
Luxottica's NPS was rated the highest by customers who have used Luxottica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -28 | Over 10 Years | -28 |
Luxottica Customer Reviews
Out of the 15 Luxottica customer reviews 7 were positive and 8 were constructive. Luxottica customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Luxottica Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Luxottica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Luxottica Customer Loyalty Score by Gender
Female customers rated Luxottica's Customer Loyalty score 11% higher than Male customers.
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Male
73%
Yes
Female
84%
Yes
Luxottica Customer Loyalty Score by Ethnicity
Luxottica's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Luxottica.
71
out of 100
Caucasian
72
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
84
out of 100
Other
Luxottica Customer Loyalty Score by Age
Luxottica's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Luxottica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 64% | 31-35 | 64% |
36-40 70% | 36-40 | 70% |
41-45 65% | 41-45 | 65% |
46-50 80% | 46-50 | 80% |
51-55 78% | 51-55 | 78% |
56-60 82% | 56-60 | 82% |
61-65 70% | 61-65 | 70% |
66+ 74% | 66+ | 74% |
Luxottica Customer Loyalty Score by Usage
Luxottica's Customer Loyalty score was rated the highest by customers who have used Luxottica's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Luxottica Customer Loyalty Score by Industry
Luxottica's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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Luxottica Product Quality
3.2/5
Luxottica has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Luxottica Product Information
Luxottica’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Luxottica's product the highest. Reviewers from the Automotive and Transportation industry rated Luxottica the lowest at 3.
- Website
- http://www.luxottica.com/
- Company Size
- 10,000+ Employees
Quick Insights into Luxottica Product Quality
Luxottica's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 36-40.
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Ranked Luxottica Product Quality the Highest
Ranked Luxottica Product Quality the Lowest
Luxottica Product Quality Score by Gender
Female customers rated Luxottica's Product Quality score 0.7 stars higher than Male customers.
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Male
2.8/5
Female
3.5/5
Luxottica Product Quality Score by Ethnicity
Luxottica's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Luxottica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.6 | Other | 2.6 |
Luxottica Product Quality Score by Age
Luxottica's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Luxottica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.3 | 31-35 | 3.3 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3 | 51-55 | 3 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.3 | 61-65 | 3.3 |
66+ 2.3 | 66+ | 2.3 |
Luxottica Product Quality Score by Usage
Luxottica's Product Quality score was rated the highest by customers who have used Luxottica's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Luxottica Product Quality Score by Industry
Luxottica's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
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Luxottica Pricing
Luxottica ROI & Value For Money
3/5
Luxottica has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Luxottica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Retail industry think that they had the lowest ROI from Luxottica.
Quick Insights into Luxottica ROI
Luxottica's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
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Ranked Luxottica ROI the Highest
Ranked Luxottica ROI the Lowest
Luxottica ROI Score by Gender
Female customers rated Luxottica's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Luxottica.
Male
2.6/5
Female
3.4/5
Luxottica ROI Score by Ethnicity
Luxottica's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Luxottica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.7 | Other | 2.7 |
Luxottica ROI Score by Age
Luxottica's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Luxottica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.7 | 41-45 | 1.7 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2 | 66+ | 2 |
Luxottica ROI Score by Usage
Luxottica's ROI score was rated the highest by customers who have used Luxottica's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Luxottica ROI Score by Industry
Luxottica's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
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Luxottica Customer Satisfaction (CSAT)
Luxottica Customer Satisfaction (CSAT) Score
56 / 100
Luxottica has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Luxottica Customer Satisfaction
Luxottica's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
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Ranked Luxottica Customer Satisfaction the Highest
Ranked Luxottica Customer Satisfaction the Lowest
Luxottica Customer Satisfaction Score by Gender
Female customers rated Luxottica's Customer Satisfaction score 33 points higher than Male customers.
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44 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 8% | |
Very Dissatisfied | 36% |
77 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
Luxottica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Luxottica's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
37%
Satisfied
17%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
37%
CSAT according to Hispanic or Latino
Luxottica's Customer Satisfaction (CSAT) score was rated 41% according to Hispanic or Latino users and customers.
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41 / 100
Very Satisfied
8%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to African American/Black
Luxottica's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Luxottica's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Luxottica's Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.
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54 / 100
Very Satisfied
18%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
37%
Luxottica Customer Satisfaction Score by Age
Luxottica's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Luxottica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 56-60 | 51% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 50% |
Luxottica Customer Satisfaction Score by Usage
Luxottica's Customer Satisfaction score was rated the highest by customers who have used Luxottica's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Luxottica Customer Satisfaction Score by Industry
Luxottica's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Luxottica Customer Satisfaction Score by Industry",
"text": "Luxottica's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "Luxottica's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Accounting",
"groupId": 495,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Luxottica's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Luxottica's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Luxottica's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Luxottica's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Luxottica's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Luxottica's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Luxottica Customer Service
3/5
Luxottica has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Luxottica's Customer Service
Address
Milan Italy
Website
http://www.luxottica.com/
Quick Insights into Luxottica Customer Service
Luxottica's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
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Ranked Luxottica Customer Service the Highest
Ranked Luxottica Customer Service the Lowest
Luxottica Customer Service Score by Gender
Female customers rated Luxottica's Customer Service score 0.8 stars higher than Male customers.
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Male
2.5/5
Female
3.3/5
Luxottica Customer Service Score by Ethnicity
Luxottica's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Luxottica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.5 | Other | 2.5 |
Luxottica Customer Service Score by Age
Luxottica's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Luxottica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.7 | 41-45 | 1.7 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.5 | 66+ | 2.5 |
Luxottica Customer Service Score by Usage
Luxottica's Customer Service score was rated the highest by customers who have used Luxottica's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Luxottica Customer Service Score by Industry
Luxottica's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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Luxottica as an Employer
3.0/5
Luxottica has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Luxottica scored a -7 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Luxottica would recommend the brand to a friend. ENPS measures how likely Luxottica employees would recommend working at Luxottica to a friend.
Net Promoter Score
-7
NPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 38% | Promoters |
|---|---|
| 20% | Passive |
| 42% | Detractors |
