19
NPS
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Matterport
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About Matterport's Brand
Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. We’re excited to announce that Matterport is now publicly listed on NASDAQ. It’s an exciting time to join us! Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won!
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Matterport CMO
Matterport NPS
Matterport's Net Promoter Score (NPS) is a 19 with 56% Promoters, 7% Passives, and 37% Detractors. Net Promoter Score tracks whether Matterport's customers would recommend using the product based on a scale of -100 to 100.
Matterport Overall NPS
| 56% | Promoters |
|---|---|
| 7% | Passives |
| 37% | Detractors |
Matterport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Feb 2021 67 | Feb 2021 | 67 |
Mar 2021 77 | Mar 2021 | 77 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 46 | May 2021 | 46 |
Jan 2022 40 | Jan 2022 | 40 |
Jul 2022 34 | Jul 2022 | 34 |
Dec 2022 17 | Dec 2022 | 17 |
Oct 2023 20 | Oct 2023 | 20 |
Feb 2025 14 | Feb 2025 | 14 |
Dec 2025 18 | Dec 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matterport NPS by Gender
Female customers rated Matterport's NPS 59 points higher than Male customers.
Male
-25
Matterport's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
34
Matterport's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Matterport NPS by Ethnicity
Matterport's NPS was rated -34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -34 | Other | -34 |
Matterport NPS by Usage
Matterport's NPS was rated 0 points by customers who have used Matterport's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Matterport Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Matterport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Matterport Customer Loyalty Score by Gender
Male customers rated Matterport's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Matterport.
Male
100%
Yes
Female
70%
Yes
Matterport Customer Loyalty Score by Ethnicity
Matterport's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Matterport.
100
out of 100
Other
Matterport Customer Loyalty Score by Usage
Matterport's Customer Loyalty score was rated 82% by customers who have used Matterport's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Matterport Customer Loyalty Score by Industry
Matterport's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Matterport Product Quality
3.5/5
Matterport has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Matterport Product Information
Matterport’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Matterport's product the highest.
- Website
- http://www.matterport.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Quick Insights into Matterport Product Quality
Matterport's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Matterport Product Quality the Highest
Ranked Matterport Product Quality the Lowest
Matterport Product Quality Score by Gender
Female customers rated Matterport's Product Quality score 1.8 stars higher than Male customers.
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Male
3.2/5
Female
5/5
Matterport Product Quality Score by Ethnicity
Matterport's Product Quality score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Matterport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
Matterport Product Quality Score by Usage
Matterport's Product Quality score was rated 4.1 stars by customers who have used Matterport's products/services for 1 to 2 Years.
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Matterport Product Quality Score by Industry
Matterport's Product Quality score was rated 3.9 stars by Tech industry customers.
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Matterport Pricing
Matterport ROI & Value For Money
3.7/5
Matterport has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Matterport Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Matterport ROI
Matterport's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Matterport ROI the Highest
Ranked Matterport ROI the Lowest
Matterport ROI Score by Gender
Female customers rated Matterport's ROI score 0.9 stars higher than Male customers.
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Male
2.7/5
Female
3.6/5
Matterport ROI Score by Ethnicity
Matterport's ROI score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Matterport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Matterport ROI Score by Usage
Matterport's ROI score was rated 3.3 stars by customers who have used Matterport's products/services for 1 to 2 Years.
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Matterport ROI Score by Industry
Matterport's ROI score was rated 3.9 stars by Tech industry customers.
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Matterport Customer Satisfaction (CSAT)
Matterport Customer Satisfaction (CSAT) Score
40 / 100
Matterport has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Matterport Customer Service
3.8/5
Matterport has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Matterport's Customer Service
Address
352 E. Java Drive, Sunnyvale, CA 94089
Website
http://www.matterport.com
Phone Number
650-400-6288
Matterport's Social Links
Quick Insights into Matterport Customer Service
Matterport's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Matterport Customer Service the Highest
Ranked Matterport Customer Service the Lowest
Matterport Customer Service Score by Gender
Female customers rated Matterport's Customer Service score 2.1 stars higher than Male customers.
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Male
2.9/5
Female
5/5
Matterport Customer Service Score by Ethnicity
Matterport's Customer Service score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Matterport.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Matterport Customer Service Score by Usage
Matterport's Customer Service score was rated 4.2 stars by customers who have used Matterport's products/services for 1 to 2 Years.
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Matterport Customer Service Score by Industry
Matterport's Customer Service score was rated 4 stars by Tech industry customers.
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Matterport as an Employer
4.8/5
Matterport has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Matterport scored a 19 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Matterport would recommend the brand to a friend. ENPS measures how likely Matterport employees would recommend working at Matterport to a friend.
Net Promoter Score
19
NPS Score
| 56% | Promoters |
|---|---|
| 7% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 73% | Promoters |
|---|---|
| 21% | Passive |
| 6% | Detractors |
