-16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Medpace
Marketing or Exec? Claim Your Free Account
About Medpace's Brand
Medpace, Inc., a clinical research organization, provides clinical development services for pharmaceutical and biotechnology
Brand at a Glance
62%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Medpace NPS
Medpace's Net Promoter Score (NPS) is a -16 with 35% Promoters, 14% Passives, and 51% Detractors. Net Promoter Score tracks whether Medpace's customers would recommend using the product based on a scale of -100 to 100.
Medpace Overall NPS
| 35% | Promoters |
|---|---|
| 14% | Passives |
| 51% | Detractors |
Medpace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -21 | Apr 2024 | -21 |
May 2024 -17 | May 2024 | -17 |
Nov 2024 -14 | Nov 2024 | -14 |
Dec 2024 -16 | Dec 2024 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -21 | Mar 2025 | -21 |
May 2025 -20 | May 2025 | -20 |
Jul 2025 -23 | Jul 2025 | -23 |
Sep 2025 -19 | Sep 2025 | -19 |
Oct 2025 -18 | Oct 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medpace NPS by Gender
Female customers rated Medpace's NPS 17 points higher than Male customers.
Male
-17
Medpace's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
0
Medpace's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Medpace NPS by Ethnicity
Medpace's NPS was rated 0 points by both Asian or Pacific Islander and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Medpace NPS by Age
Medpace's NPS was rated 0 points by customers ages 26-30 on Comparably.
Medpace NPS by Usage
Medpace's NPS was rated -17 points by customers who have used Medpace's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
Medpace Customer Reviews
Out of the 3 Medpace customer reviews 2 were positive and 1 was constructive. Medpace customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Medpace Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Medpace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medpace Customer Loyalty Score by Gender
Medpace's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Medpace.
Male
70%
Yes
Female
70%
Yes
Medpace Customer Loyalty Score by Ethnicity
Medpace's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medpace.
64
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Medpace Customer Loyalty Score by Age
Medpace's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Medpace.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Medpace Customer Loyalty Score by Usage
Medpace's Customer Loyalty score was rated 70% by customers who have used Medpace's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medpace Product Quality
3.2/5
Medpace has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Medpace's overall Product Quality score rated by its users and customers.
Medpace Product Information
Medpace’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.medpace.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Business Services
Healthcare
Quick Insights into Medpace Product Quality
Medpace's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Medpace's Product Quality.
Ranked Medpace Product Quality the Highest
Ranked Medpace Product Quality the Lowest
Medpace Product Quality Score by Gender
Female customers rated Medpace's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Medpace.
Male
3.2/5
Female
4.3/5
Medpace Product Quality Score by Ethnicity
Medpace's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Medpace.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Medpace Product Quality Score by Age
Medpace's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Medpace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Medpace Product Quality Score by Usage
Medpace's Product Quality score was rated 3.6 stars by customers who have used Medpace's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Medpace Pricing
Medpace ROI & Value For Money
3.1/5
Medpace has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Medpace's overall ROI score rated by its users and customers.
Quick Insights into Medpace ROI
Medpace's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Medpace's ROI score.
Ranked Medpace ROI the Highest
Ranked Medpace ROI the Lowest
Medpace ROI Score by Gender
Female customers rated Medpace's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Medpace.
Male
2.9/5
Female
4.1/5
Medpace ROI Score by Ethnicity
Medpace's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Medpace.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Medpace ROI Score by Age
Medpace's ROI score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Medpace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Medpace ROI Score by Usage
Medpace's ROI score was rated 3.5 stars by customers who have used Medpace's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Medpace Customer Satisfaction (CSAT)
Medpace Customer Satisfaction (CSAT) Score
57 / 100
Medpace has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
34%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
9%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medpace Customer Satisfaction
Medpace's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Medpace's Customer Satisfaction.
Ranked Medpace Customer Satisfaction the Highest
Ranked Medpace Customer Satisfaction the Lowest
Medpace Customer Satisfaction Score by Gender
Medpace's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Medpace.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Medpace Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Medpace's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medpace.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Medpace's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medpace.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Medpace Customer Satisfaction Score by Usage
Medpace's Customer Satisfaction score was rated 80 points by customers who have used Medpace's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Medpace Customer Service
3.3/5
Medpace has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Medpace's overall Customer Service score rated by its users and customers.
About Medpace's Customer Service
Address
5375 Medpace Way, Cincinnati, OH
Website
http://www.medpace.com
Phone Number
5135790444
Quick Insights into Medpace Customer Service
Medpace's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Medpace's Customer Service score.
Ranked Medpace Customer Service the Highest
Ranked Medpace Customer Service the Lowest
Medpace Customer Service Score by Gender
Female customers rated Medpace's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medpace.
Male
2.9/5
Female
3.8/5
Medpace Customer Service Score by Ethnicity
Medpace's Customer Service score was rated 3.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medpace.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Medpace Customer Service Score by Age
Medpace's Customer Service score was rated 3.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Medpace.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
Medpace Customer Service Score by Usage
Medpace's Customer Service score was rated 3.3 stars by customers who have used Medpace's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Medpace as an Employer
2.4/5
Medpace has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Medpace scored a -16 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Medpace would recommend the brand to a friend. ENPS measures how likely Medpace employees would recommend working at Medpace to a friend.
Net Promoter Score
-16
NPS Score
| 35% | Promoters |
|---|---|
| 14% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
