-100
NPS
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Migrosoft
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About Migrosoft's Brand
Among its major competitors, Migrosoft is ranked in 2nd place for NPS while Apple is 1st.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Migrosoft Ranking
- #2 / 2 of its competitors
Migrosoft NPS
Migrosoft's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Migrosoft's customers would recommend using the product based on a scale of -100 to 100.
Migrosoft Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Migrosoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
How Other Brands Compare
Migrosoft is ranked second for NPS among its competitors. Apple comes in first.
Migrosoft |  Apple | |
| Global Ranking | #- | #5 |
| NPS | -100 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.11T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Migrosoft Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Migrosoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Migrosoft Customer Loyalty vs. Competitors
Compared to its competitors, Migrosoft's Customer Loyalty score is rated right below Apple.
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VS
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Migrosoft Product Quality
3.2/5
Migrosoft has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Migrosoft Product Information
Migrosoft’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.migrosoft.com
Migrosoft Product Quality vs. Competitors
Compared to its competitors, Migrosoft's Product Quality score is rated right below Apple.
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VS
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Migrosoft Pricing
Migrosoft ROI & Value For Money
3/5
Migrosoft has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Migrosoft Pricing vs. Competitors
Compared to its competitors, Migrosoft's ROI score is rated right below Apple.
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Migrosoft Customer Satisfaction (CSAT)
Migrosoft Customer Satisfaction (CSAT) Score
50 / 100
Migrosoft has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Migrosoft Customer Satisfaction vs. Competitors
Compared to its competitors, Migrosoft's Customer Satisfaction score is rated right below Apple.
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Migrosoft Customer Service
3/5
Migrosoft has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Migrosoft's Customer Service
Website
http://www.migrosoft.com
Migrosoft Customer Service vs. Competitors
Compared to its competitors, Migrosoft's Customer Service score is rated right below Apple.
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Migrosoft as an Employer
Consumer vs. Employees
Migrosoft scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Migrosoft would recommend the brand to a friend. ENPS measures how likely Migrosoft employees would recommend working at Migrosoft to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
