-14
NPS
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Brand Page
Minted
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About Minted's Brand
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Minted NPS
Minted's Net Promoter Score (NPS) is a -14 with 34% Promoters, 18% Passives, and 48% Detractors. Net Promoter Score tracks whether Minted's customers would recommend using the product based on a scale of -100 to 100.
Minted Overall NPS
| 34% | Promoters |
|---|---|
| 18% | Passives |
| 48% | Detractors |
Minted NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -27 | May 2023 | -27 |
Sep 2023 -24 | Sep 2023 | -24 |
Jan 2024 -23 | Jan 2024 | -23 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -16 | May 2024 | -16 |
Jun 2024 -13 | Jun 2024 | -13 |
Aug 2024 -10 | Aug 2024 | -10 |
Oct 2024 -12 | Oct 2024 | -12 |
Dec 2024 -14 | Dec 2024 | -14 |
Apr 2025 -17 | Apr 2025 | -17 |
Aug 2025 -13 | Aug 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Minted NPS by Gender
Female customers rated Minted's NPS 51 points higher than Male customers.
Male
-34
Minted's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
17
Minted's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Minted NPS by Ethnicity
Minted's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Other -34 | Other | -34 |
Minted NPS by Age
Minted's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Minted NPS by Usage
Minted's NPS was rated the highest by customers who have used Minted's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Minted Customer Reviews
Out of the 3 Minted customer reviews 2 were positive and 1 was constructive. Minted customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Minted Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Minted users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Minted Customer Loyalty Score by Gender
Male customers rated Minted's Customer Loyalty score 15% higher than Female customers.
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Male
100%
Yes
Female
85%
Yes
Minted Customer Loyalty Score by Ethnicity
Minted's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Minted.
100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Other
Minted Customer Loyalty Score by Age
Minted's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Minted.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
56-60 70% | 56-60 | 70% |
Minted Customer Loyalty Score by Usage
Minted's Customer Loyalty score was rated the highest by customers who have used Minted's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Minted Customer Loyalty Score by Industry
Minted's Customer Loyalty score was rated 40% by Fashion and Beauty industry customers.
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Minted Product Quality
3.2/5
Minted has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Minted Product Information
Minted’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Minted's product the highest.
- Website
- http://www.minted.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Social
Quick Insights into Minted Product Quality
Minted's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Male customers.
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Ranked Minted Product Quality the Highest
Ranked Minted Product Quality the Lowest
Minted Product Quality Score by Gender
Female customers rated Minted's Product Quality score 1.8 stars higher than Male customers.
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Male
2.3/5
Female
4.1/5
Minted Product Quality Score by Ethnicity
Minted's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Minted.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 3.1 | Other | 3.1 |
Minted Product Quality Score by Age
Minted's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Minted.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
56-60 2.3 | 56-60 | 2.3 |
Minted Product Quality Score by Usage
Minted's Product Quality score was rated the highest by customers who have used Minted's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Minted Product Quality Score by Industry
Minted's Product Quality score was rated 4.6 stars by Fashion and Beauty industry customers.
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Minted Pricing
Minted ROI & Value For Money
3/5
Minted has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Minted Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into Minted ROI
Minted's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Minted's products/services for 5 to 10 Years.
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Ranked Minted ROI the Highest
Ranked Minted ROI the Lowest
Minted ROI Score by Gender
Female customers rated Minted's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Minted.
Male
2.8/5
Female
3.5/5
Minted ROI Score by Ethnicity
Minted's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Minted.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 2 | Other | 2 |
Minted ROI Score by Age
Minted's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Minted.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
56-60 2.6 | 56-60 | 2.6 |
Minted ROI Score by Usage
Minted's ROI score was rated the highest by customers who have used Minted's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Minted ROI Score by Industry
Minted's ROI score was rated 3.6 stars by Fashion and Beauty industry customers.
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Minted Customer Satisfaction (CSAT)
Minted Customer Satisfaction (CSAT) Score
51 / 100
Minted has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Minted Customer Satisfaction
Minted's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Minted Customer Satisfaction the Highest
Ranked Minted Customer Satisfaction the Lowest
Minted Customer Satisfaction Score by Gender
Minted's Customer Satisfaction score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Minted.
78 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Minted Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Minted's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Minted.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Minted's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Minted.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Minted Customer Satisfaction Score by Usage
Minted's Customer Satisfaction score was rated the highest by customers who have used Minted's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Minted Customer Service
2.7/5
Minted has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Minted's Customer Service
Address
747 Front Street, San Francisco, CA 94111
Website
http://www.minted.com/
Phone Number
(888) 828-6468
Minted's Social Links
Quick Insights into Minted Customer Service
Minted's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Minted's products/services for 5 to 10 Years.
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Ranked Minted Customer Service the Highest
Ranked Minted Customer Service the Lowest
Minted Customer Service Score by Gender
Female customers rated Minted's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Minted.
Male
2.3/5
Female
3.5/5
Minted Customer Service Score by Ethnicity
Minted's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Minted.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Other 2 | Other | 2 |
Minted Customer Service Score by Age
Minted's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Minted.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
56-60 1.8 | 56-60 | 1.8 |
Minted Customer Service Score by Usage
Minted's Customer Service score was rated the highest by customers who have used Minted's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Minted Customer Service Score by Industry
Minted's Customer Service score was rated 3.6 stars by Fashion and Beauty industry customers.
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Minted as an Employer
3.4/5
Minted has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Minted scored a -14 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Minted would recommend the brand to a friend. ENPS measures how likely Minted employees would recommend working at Minted to a friend.
Net Promoter Score
-14
NPS Score
| 34% | Promoters |
|---|---|
| 18% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
