-100
NPS
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Brand Page
Mission
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About Mission's Brand
We serve two basic, but important gaps in the cloud infrastructure space - knowledge and capacity.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Mission NPS
Mission's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mission's customers would recommend using the product based on a scale of -100 to 100.
Mission Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mission NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mission Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mission users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mission Product Quality
2.5/5
Mission has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mission's overall Product Quality score rated by its users and customers.
Mission Product Information
Mission’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.missioncloud.com
- Company Size
- 201-500 Employees
Industry
Tech
Mission Pricing
Mission ROI & Value For Money
2.5/5
Mission has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mission's overall ROI score rated by its users and customers.
Mission Customer Service
3/5
Mission has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mission's overall Customer Service score rated by its users and customers.
About Mission's Customer Service
Address
4470 Sunset Blvd, Los Angeles, CA 90027
Website
http://www.missioncloud.com
Phone Number
855-MISSION
Mission's Social Links
Mission as an Employer
4.7/5
Mission has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mission scored a -100 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Mission would recommend the brand to a friend. ENPS measures how likely Mission employees would recommend working at Mission to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 80% | Promoters |
|---|---|
| 16% | Passive |
| 4% | Detractors |
