22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Miu Miu
Marketing or Exec? Claim Your Free Account
About Miu Miu's Brand
Among its major competitors, Miu Miu is ranked in 2nd place for NPS while Gucci is 1st, and Prada USA is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Miu Miu Ranking
- #2 / 3 of its competitors
Miu Miu NPS
Miu Miu's Net Promoter Score (NPS) is a 22 with 51% Promoters, 20% Passives, and 29% Detractors. Net Promoter Score tracks whether Miu Miu's customers would recommend using the product based on a scale of -100 to 100.
Miu Miu Overall NPS
| 51% | Promoters |
|---|---|
| 20% | Passives |
| 29% | Detractors |
Miu Miu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 20 | Apr 2023 | 20 |
May 2023 23 | May 2023 | 23 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 24 | Sep 2023 | 24 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 21 | Jun 2024 | 21 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 20 | Oct 2024 | 20 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 23 | Feb 2025 | 23 |
Apr 2025 22 | Apr 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Miu Miu NPS by Gender
Miu Miu's NPS was rated 37 by Female customers on Comparably.
Female
37
Miu Miu's NPS was rated 37 by Female customers on Comparably.
55%
Promoters
27%
Passives
18%
Detractors
Male
N/A
Miu Miu's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Miu Miu NPS by Age
Miu Miu's NPS was rated 7 points by customers ages 18-25 on Comparably.
Miu Miu NPS by Usage
Miu Miu's NPS was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
Miu Miu Customer Reviews
Out of the 3 Miu Miu customer reviews 2 were positive and 1 was constructive. Miu Miu customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Miu Miu Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Miu Miu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Miu Miu Customer Loyalty Score by Gender
Miu Miu's Customer Loyalty score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Miu Miu.
Female
75%
Yes
Male
N/A
Yes
Miu Miu Customer Loyalty Score by Age
Miu Miu's Customer Loyalty score was rated 86% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Miu Miu.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
Miu Miu Customer Loyalty Score by Usage
Miu Miu's Customer Loyalty score was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Miu Miu Customer Loyalty Score by Industry
Miu Miu's Customer Loyalty score was rated 80% by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Miu Miu Customer Loyalty vs. Competitors
Compared to its competitors, Miu Miu's Customer Loyalty score is rated right above Gucci.
Unlock Miu Miu Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miu Miu Customer Loyalty vs. Competitors data and gain insights into your customers today.
Miu Miu Product Quality
3.9/5
Miu Miu has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Miu Miu's overall Product Quality score rated by its users and customers.
Miu Miu Product Information
Miu Miu’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Miu Miu's product the highest.
- Website
- https://www.miumiu.com/
Quick Insights into Miu Miu Product Quality
Miu Miu's Product Quality score was rated highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and rated lowest by customers who have used Miu Miu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Miu Miu's Product Quality.
Ranked Miu Miu Product Quality the Highest
Ranked Miu Miu Product Quality the Lowest
Miu Miu Product Quality Score by Gender
Miu Miu's Product Quality score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Miu Miu.
Female
4.2/5
Male
N/A
Miu Miu Product Quality Score by Age
Miu Miu's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Miu Miu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Miu Miu Product Quality Score by Usage
Miu Miu's Product Quality score was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Miu Miu Product Quality Score by Industry
Miu Miu's Product Quality score was rated 4.1 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Miu Miu Product Quality vs. Competitors
Compared to its competitors, Miu Miu's Product Quality score is rated right above Prada USA, and is preceded by Gucci.
Unlock Miu Miu Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miu Miu Product Quality vs. Competitors data and gain insights into your customers today.
Miu Miu Pricing
Miu Miu ROI & Value For Money
3.8/5
Miu Miu has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Miu Miu's overall ROI score rated by its users and customers.
Miu Miu Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into Miu Miu ROI
Miu Miu's ROI score was rated highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and rated lowest by customers who have used Miu Miu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Miu Miu's ROI score.
Ranked Miu Miu ROI the Highest
Ranked Miu Miu ROI the Lowest
Miu Miu ROI Score by Gender
Miu Miu's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Miu Miu.
Female
3.8/5
Male
N/A
Miu Miu ROI Score by Age
Miu Miu's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Miu Miu.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Miu Miu ROI Score by Usage
Miu Miu's ROI score was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Miu Miu ROI Score by Industry
Miu Miu's ROI score was rated 3.6 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Miu Miu Pricing vs. Competitors
Compared to its competitors, Miu Miu's ROI score is rated right above Gucci.
Unlock Miu Miu ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miu Miu ROI vs. Competitors data and gain insights into your customers today.
Miu Miu Customer Satisfaction (CSAT)
Miu Miu Customer Satisfaction (CSAT) Score
74 / 100
Miu Miu has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
41%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Miu Miu Customer Satisfaction
Miu Miu's Customer Satisfaction score was rated highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and rated lowest by customers who have used Miu Miu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Miu Miu's Customer Satisfaction.
Ranked Miu Miu Customer Satisfaction the Highest
Ranked Miu Miu Customer Satisfaction the Lowest
Miu Miu Customer Satisfaction Score by Gender
Miu Miu's Customer Satisfaction score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Miu Miu.
78 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Miu Miu Customer Satisfaction Score by Age
Miu Miu's Customer Satisfaction score was rated 77 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Miu Miu.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% |
Miu Miu Customer Satisfaction Score by Usage
Miu Miu's Customer Satisfaction score was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Miu Miu Customer Satisfaction Score by Industry
Miu Miu's Customer Satisfaction score was rated 72 points by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Miu Miu Customer Satisfaction Score by Industry",
"text": "Miu Miu's Customer Satisfaction score was rated 72 points by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Miu Miu's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 72
}
]
}Miu Miu Customer Satisfaction vs. Competitors
Compared to its competitors, Miu Miu's Customer Satisfaction score is rated right above Prada USA, and is preceded by Gucci.
Unlock Miu Miu Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miu Miu Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Miu Miu Customer Service
4.1/5
Miu Miu has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Miu Miu's overall Customer Service score rated by its users and customers.
About Miu Miu's Customer Service
Website
https://www.miumiu.com/
Quick Insights into Miu Miu Customer Service
Miu Miu's Customer Service score was rated highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and rated lowest by customers who have used Miu Miu's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Miu Miu's Customer Service score.
Ranked Miu Miu Customer Service the Highest
Ranked Miu Miu Customer Service the Lowest
Miu Miu Customer Service Score by Gender
Miu Miu's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Miu Miu.
Female
4.1/5
Male
N/A
Miu Miu Customer Service Score by Age
Miu Miu's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Miu Miu.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Miu Miu Customer Service Score by Usage
Miu Miu's Customer Service score was rated the highest by customers who have used Miu Miu's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Miu Miu Customer Service Score by Industry
Miu Miu's Customer Service score was rated 3.9 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Miu Miu Customer Service vs. Competitors
Compared to its competitors, Miu Miu's Customer Service score is rated right above Gucci.
Unlock Miu Miu Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Miu Miu Customer Service vs. Competitors data and gain insights into your customers today.
Miu Miu as an Employer
Consumer vs. Employees
Miu Miu scored a 22 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Miu Miu would recommend the brand to a friend. ENPS measures how likely Miu Miu employees would recommend working at Miu Miu to a friend.
Net Promoter Score
22
NPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
