-100
NPS
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Monex USA
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About Monex USA's Brand
For over 23 years, Monex USA has provided corporate clients with industry-leading foreign exchange, risk management, and international payment solutions. Headquartered in Washington, DC, Monex USA has New York and Beverly Hills offices. As part of the global financial group of Monex, the company leverages a combined annual FX volume of over $247 billion and 2,800 employees to help more than 70,000 clients from a broad range of industries successfully navigate the global currency markets. With nearly four decades of experience, Monex is one of the world's largest commercial foreign exchange providers, with a presence in Mexico, the United Kingdom, Spain, Canada, Holland, Singapore, Luxembourg, and the United States.
Brand at a Glance
38%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Monex USA NPS
Monex USA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Monex USA's customers would recommend using the product based on a scale of -100 to 100.
Monex USA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Monex USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monex USA Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Monex USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monex USA Product Quality
2.2/5
Monex USA has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Monex USA Product Information
Monex USA’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.monexusa.com/
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Monex USA Pricing
Monex USA ROI & Value For Money
2/5
Monex USA has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Monex USA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monex USA Customer Service
2/5
Monex USA has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Monex USA's Customer Service
Address
Washington, DC 20005
Website
https://www.monexusa.com/
Phone Number
202-785-5534
Monex USA's Social Links
Monex USA as an Employer
4.4/5
Monex USA has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Monex USA scored a -100 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Monex USA would recommend the brand to a friend. ENPS measures how likely Monex USA employees would recommend working at Monex USA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
