-10
NPS
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mPulse Mobile
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About mPulse Mobile's Brand
mPulse, a leader in digital solutions solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
mPulse Mobile NPS
mPulse Mobile's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether mPulse Mobile's customers would recommend using the product based on a scale of -100 to 100.
mPulse Mobile Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
mPulse Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 33 | Aug 2022 | 33 |
Jun 2023 15 | Jun 2023 | 15 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 11 | Nov 2023 | 11 |
May 2025 0 | May 2025 | 0 |
Nov 2025 -9 | Nov 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mPulse Mobile Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of mPulse Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mPulse Mobile Customer Loyalty Score by Industry
mPulse Mobile's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
mPulse Mobile Product Quality
3.5/5
mPulse Mobile has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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mPulse Mobile Product Information
mPulse Mobile’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated mPulse Mobile's product the highest.
- Website
- https://mpulse.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into mPulse Mobile Product Quality
mPulse Mobile's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked mPulse Mobile's Product Quality.
Ranked mPulse Mobile Product Quality the Highest
mPulse Mobile Product Quality Score by Industry
mPulse Mobile's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
mPulse Mobile Pricing
mPulse Mobile ROI & Value For Money
3.4/5
mPulse Mobile has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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mPulse Mobile Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into mPulse Mobile ROI
mPulse Mobile's ROI score was rated highest by customers from the Tech industry.
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Ranked mPulse Mobile ROI the Highest
mPulse Mobile ROI Score by Industry
mPulse Mobile's ROI score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
mPulse Mobile Customer Satisfaction (CSAT)
mPulse Mobile Customer Satisfaction (CSAT) Score
56 / 100
mPulse Mobile has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into mPulse Mobile Customer Satisfaction
mPulse Mobile's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked mPulse Mobile's Customer Satisfaction.
Ranked mPulse Mobile Customer Satisfaction the Highest
mPulse Mobile Customer Satisfaction Score by Industry
mPulse Mobile's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}mPulse Mobile Customer Service
3.3/5
mPulse Mobile has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock mPulse Mobile's overall Customer Service score rated by its users and customers.
About mPulse Mobile's Customer Service
Address
21255 Burbank Blvd, Los Angeles, CA 91367
Website
https://mpulse.com/
Phone Number
(888) 678-5735
mPulse Mobile's Social Links
Quick Insights into mPulse Mobile Customer Service
mPulse Mobile's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked mPulse Mobile's Customer Service score.
Ranked mPulse Mobile Customer Service the Highest
mPulse Mobile Customer Service Score by Industry
mPulse Mobile's Customer Service score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
mPulse Mobile as an Employer
Consumer vs. Employees
mPulse Mobile scored a -10 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of mPulse Mobile would recommend the brand to a friend. ENPS measures how likely mPulse Mobile employees would recommend working at mPulse Mobile to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
