0
NPS
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Nectar
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About Nectar's Brand
Farm fresh produce delivered weekly. Among its major competitors, Nectar is ranked in 2nd place for NPS while Starbucks is 1st, and Adap.tv is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Nectar Ranking
- #2 / 4 of its competitors
Nectar NPS
Nectar's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nectar's customers would recommend using the product based on a scale of -100 to 100.
Nectar Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nectar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
How Other Brands Compare
Nectar is ranked second for NPS among its competitors. Starbucks and Adap.tv come in first and third, with FullCircle GeoSocial Networks coming in at #4.
Nectar |  Starbucks |  Adap.tv |  FullCircle GeoSocial Networks | |
| Global Ranking | #- | #33 | #- | #- |
| NPS | 0 | 30 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $128.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nectar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nectar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nectar Customer Loyalty vs. Competitors
Compared to its competitors, Nectar's Customer Loyalty score is rated right above Starbucks.
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Nectar Product Quality
1.5/5
Nectar has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Nectar Product Information
Nectar’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Nectar Product Quality vs. Competitors
Compared to its competitors, Nectar's Product Quality score is rated right below Starbucks.
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Nectar Pricing
Nectar ROI & Value For Money
2.2/5
Nectar has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Nectar Pricing vs. Competitors
Compared to its competitors, Nectar's ROI score is rated right below Starbucks.
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Nectar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nectar Customer Satisfaction vs. Competitors
Compared to its competitors, Nectar's Customer Satisfaction score is rated right below Starbucks.
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Nectar Customer Service
2.7/5
Nectar has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Nectar's Customer Service
Address
Palo Alto, CA
Website
http://www.nectardelivers.com
Nectar Customer Service vs. Competitors
Compared to its competitors, Nectar's Customer Service score is rated right below Starbucks.
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Nectar as an Employer
2.6/5
Nectar has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Nectar scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Nectar would recommend the brand to a friend. ENPS measures how likely Nectar employees would recommend working at Nectar to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
