-8
NPS
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Netomi
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About Netomi's Brand
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems.
Brand at a Glance
59%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Netomi NPS
Netomi's Net Promoter Score (NPS) is a -8 with 21% Promoters, 50% Passives, and 29% Detractors. Net Promoter Score tracks whether Netomi's customers would recommend using the product based on a scale of -100 to 100.
Netomi Overall NPS
| 21% | Promoters |
|---|---|
| 50% | Passives |
| 29% | Detractors |
Netomi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 50 | Jun 2021 | 50 |
Aug 2021 33 | Aug 2021 | 33 |
Oct 2021 25 | Oct 2021 | 25 |
May 2022 0 | May 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -13 | Nov 2022 | -13 |
Oct 2023 -22 | Oct 2023 | -22 |
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -9 | Jan 2024 | -9 |
Aug 2024 -17 | Aug 2024 | -17 |
Jun 2025 -7 | Jun 2025 | -7 |
Dec 2025 -7 | Dec 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netomi Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Netomi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netomi Product Quality
3.4/5
Netomi has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Netomi's overall Product Quality score rated by its users and customers.
Netomi Product Information
Netomi’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://netomi.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Netomi Pricing
Netomi ROI & Value For Money
3.3/5
Netomi has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Netomi Customer Satisfaction (CSAT)
Netomi Customer Satisfaction (CSAT) Score
50 / 100
Netomi has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Netomi Customer Service
3.1/5
Netomi has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Netomi's overall Customer Service score rated by its users and customers.
About Netomi's Customer Service
Address
400 Concar Dr, San Mateo, CA 94402
Website
http://netomi.com
Netomi's Social Links
Netomi as an Employer
4.3/5
Netomi has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Netomi scored a -8 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Netomi would recommend the brand to a friend. ENPS measures how likely Netomi employees would recommend working at Netomi to a friend.
Net Promoter Score
-8
NPS Score
| 21% | Promoters |
|---|---|
| 50% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 78% | Promoters |
|---|---|
| 6% | Passive |
| 16% | Detractors |
