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NPS
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Nowsta
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About Nowsta's Brand
A venture-backed, series B Platform as a Service (“PaaS”) company focused on flexible workforce management and fulfillment. We help employers become better managers by giving them the tools they need to automate, simplify, and humanize the labor management process. We’ve built the first all-in-one platform for scheduling and time tracking, vendor and labor management, and financial wellness.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Nowsta NPS
Nowsta's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nowsta's customers would recommend using the product based on a scale of -100 to 100.
Nowsta Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nowsta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nowsta Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Nowsta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nowsta Product Quality
3.1/5
Nowsta has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nowsta's overall Product Quality score rated by its users and customers.
Nowsta Product Information
Nowsta’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://nowsta.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Nowsta Pricing
Nowsta ROI & Value For Money
3/5
Nowsta has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nowsta's overall ROI score rated by its users and customers.
Nowsta Customer Satisfaction (CSAT)
Nowsta Customer Satisfaction (CSAT) Score
50 / 100
Nowsta has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nowsta Customer Service
2.8/5
Nowsta has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Nowsta's Customer Service
Address
20 Jay St, Brooklyn, NY 11201
Website
http://nowsta.com
Phone Number
(917) 830-2925
Nowsta's Social Links
Nowsta as an Employer
3.7/5
Nowsta has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Nowsta scored a 0 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Nowsta would recommend the brand to a friend. ENPS measures how likely Nowsta employees would recommend working at Nowsta to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 64% | Promoters |
|---|---|
| 13% | Passive |
| 23% | Detractors |
