-28
NPS
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NWN
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About NWN's Brand
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
NWN NPS
NWN's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether NWN's customers would recommend using the product based on a scale of -100 to 100.
NWN Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
NWN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2024 -20 | Aug 2024 | -20 |
Feb 2025 -17 | Feb 2025 | -17 |
Apr 2026 -29 | Apr 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NWN NPS by Usage
NWN's NPS was rated 0 points by customers who have used NWN's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
NWN Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of NWN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NWN Customer Loyalty Score by Usage
NWN's Customer Loyalty score was rated 70% by customers who have used NWN's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NWN Product Quality
2.9/5
NWN has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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NWN Product Information
NWN’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.nwn.ai
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
Business Services
Enterprise
Quick Insights into NWN Product Quality
NWN's Product Quality score was rated highest by customers who have used NWN's products/services for 2 to 5 Years.
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Ranked NWN Product Quality the Highest
NWN Product Quality Score by Usage
NWN's Product Quality score was rated 3.1 stars by customers who have used NWN's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NWN Pricing
NWN ROI & Value For Money
3/5
NWN has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into NWN ROI
NWN's ROI score was rated highest by customers who have used NWN's products/services for 2 to 5 Years.
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Ranked NWN ROI the Highest
NWN ROI Score by Usage
NWN's ROI score was rated 3.5 stars by customers who have used NWN's products/services for 2 to 5 Years.
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NWN Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NWN Customer Service
2.9/5
NWN has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About NWN's Customer Service
Address
111 Huntington Ave, Boston, MA 02199
Website
https://www.nwn.ai
Phone Number
8663437668
NWN's Social Links
Quick Insights into NWN Customer Service
NWN's Customer Service score was rated highest by customers who have used NWN's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked NWN's Customer Service score.
Ranked NWN Customer Service the Highest
NWN Customer Service Score by Usage
NWN's Customer Service score was rated 3.3 stars by customers who have used NWN's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NWN as an Employer
4.9/5
NWN has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NWN scored a -28 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of NWN would recommend the brand to a friend. ENPS measures how likely NWN employees would recommend working at NWN to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 66% | Promoters |
|---|---|
| 25% | Passive |
| 9% | Detractors |
