5
NPS
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NZXT
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About NZXT's Brand
NZXT builds PC hardware for enthusiasts and gamers globally. Among its major competitors, NZXT is ranked in 2nd place for NPS while Corsair Components, Inc is 1st, and Corsair is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
NZXT Ranking
- #2 / 4 of its competitors
NZXT NPS
NZXT's Net Promoter Score (NPS) is a 5 with 50% Promoters, 5% Passives, and 45% Detractors. Net Promoter Score tracks whether NZXT's customers would recommend using the product based on a scale of -100 to 100.
NZXT Overall NPS
| 50% | Promoters |
|---|---|
| 5% | Passives |
| 45% | Detractors |
NZXT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 57 | Jan 2022 | 57 |
Feb 2022 63 | Feb 2022 | 63 |
Nov 2022 70 | Nov 2022 | 70 |
Aug 2023 54 | Aug 2023 | 54 |
Sep 2023 59 | Sep 2023 | 59 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 36 | Nov 2023 | 36 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 5 | Apr 2024 | 5 |
How Other Brands Compare
NZXT is ranked second for NPS among its competitors. Corsair Components, Inc and Corsair come in first and third, with Thermaltake coming in at #4.
NZXT |  Corsair Components, Inc |  Corsair | Thermaltake | |
| Global Ranking | #- | #720 | #- | #- |
| NPS | 5 | 30 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NZXT NPS by Gender
NZXT's NPS was rated -20 by Male customers on Comparably.
Male
-20
NZXT's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
NZXT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NZXT NPS by Usage
NZXT's NPS was rated -20 points by customers who have used NZXT's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
NZXT NPS vs. Competitors
Compared to its competitors, NZXT's NPS is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Corsair Components, Inc | 30 |
| NZXT | 5 |
| Corsair | N/A |
| Thermaltake | N/A |
NZXT Customer Reviews
Out of the 2 NZXT customer reviews 2 were positive and 0 were constructive. NZXT customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NZXT Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of NZXT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NZXT Customer Loyalty Score by Gender
NZXT's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
NZXT Customer Loyalty Score by Usage
NZXT's Customer Loyalty score was rated 64% by customers who have used NZXT's products/services for Less than 1 Year.
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NZXT Customer Loyalty vs. Competitors
Compared to its competitors, NZXT's Customer Loyalty score is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Corsair Components, Inc | 75% |
| NZXT | 69% |
| Corsair | N/A |
| Thermaltake | N/A |
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NZXT Product Quality
3.5/5
NZXT has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NZXT Product Information
NZXT’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.nzxt.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Quick Insights into NZXT Product Quality
NZXT's Product Quality score was rated highest by customers who have used NZXT's products/services for Less than 1 Year.
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Ranked NZXT Product Quality the Highest
NZXT Product Quality Score by Gender
NZXT's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
NZXT Product Quality Score by Usage
NZXT's Product Quality score was rated 3.2 stars by customers who have used NZXT's products/services for Less than 1 Year.
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NZXT Product Quality vs. Competitors
Compared to its competitors, NZXT's Product Quality score is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Corsair Components, Inc | 4/5 |
| NZXT | 3.5/5 |
| Corsair | N/A |
| Thermaltake | N/A |
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NZXT Pricing
NZXT ROI & Value For Money
3.4/5
NZXT has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into NZXT ROI
NZXT's ROI score was rated highest by customers who have used NZXT's products/services for Less than 1 Year.
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Ranked NZXT ROI the Highest
NZXT ROI Score by Gender
NZXT's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
NZXT ROI Score by Usage
NZXT's ROI score was rated 2.7 stars by customers who have used NZXT's products/services for Less than 1 Year.
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NZXT Pricing vs. Competitors
Compared to its competitors, NZXT's ROI score is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Corsair Components, Inc | 3.9/5 |
| NZXT | 3.4/5 |
| Corsair | N/A |
| Thermaltake | N/A |
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NZXT Customer Satisfaction (CSAT)
NZXT Customer Satisfaction (CSAT) Score
70 / 100
NZXT has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
62%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NZXT Customer Satisfaction
NZXT's Customer Satisfaction score was rated highest by Male customers.
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Ranked NZXT Customer Satisfaction the Highest
NZXT Customer Satisfaction Score by Gender
NZXT's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
NZXT Customer Satisfaction vs. Competitors
Compared to its competitors, NZXT's Customer Satisfaction score is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Corsair Components, Inc | 76% |
| NZXT | 70% |
| Corsair | 0% |
| Thermaltake | 0% |
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NZXT Customer Service
3.3/5
NZXT has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About NZXT's Customer Service
Address
California, MD 91746
Website
http://www.nzxt.com/
Phone Number
16262695275
Quick Insights into NZXT Customer Service
NZXT's Customer Service score was rated highest by customers who have used NZXT's products/services for Less than 1 Year.
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Ranked NZXT Customer Service the Highest
NZXT Customer Service Score by Gender
NZXT's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
NZXT Customer Service Score by Usage
NZXT's Customer Service score was rated 2.7 stars by customers who have used NZXT's products/services for Less than 1 Year.
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NZXT Customer Service vs. Competitors
Compared to its competitors, NZXT's Customer Service score is rated right above Corsair, and is preceded by Corsair Components, Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Corsair Components, Inc | 3.9/5 |
| NZXT | 3.3/5 |
| Corsair | N/A |
| Thermaltake | N/A |
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NZXT as an Employer
3.2/5
NZXT has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NZXT scored a 5 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of NZXT would recommend the brand to a friend. ENPS measures how likely NZXT employees would recommend working at NZXT to a friend.
Net Promoter Score
5
NPS Score
| 50% | Promoters |
|---|---|
| 5% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
