-100
NPS
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Oasis Collections
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About Oasis Collections' Brand
Oasis is a better way to stay, seamlessly plugging travelers into the world's top destinations Among its major competitors, Oasis Collections is ranked in 2nd place for NPS while Airbnb is 1st, and Vakast is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
1.7/5
Customer Service
Oasis Collections Ranking
- #2 / 3 of its competitors
Oasis Collections NPS
Oasis Collections's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Oasis Collections's customers would recommend using the product based on a scale of -100 to 100.
Oasis Collections Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Oasis Collections NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
Oasis Collections is ranked second for NPS among its competitors. Airbnb and Vakast come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oasis Collections NPS vs. Competitors
Compared to its competitors, Oasis Collections's NPS is rated right below Airbnb.
| COMPANY | NPS Score | |
|---|---|---|
 | Airbnb | 24 |
| Oasis Collections | -100 |
Oasis Collections Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Oasis Collections users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oasis Collections Customer Loyalty vs. Competitors
Compared to its competitors, Oasis Collections's Customer Loyalty score is rated right below Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Airbnb | 76% |
| Oasis Collections | 10% |
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Oasis Collections Product Quality
2.7/5
Oasis Collections has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Oasis Collections Product Information
Oasis Collections’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Hospitality
Oasis Collections Product Quality vs. Competitors
Compared to its competitors, Oasis Collections's Product Quality score is rated right below Airbnb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbnb | 3.7/5 |
| Oasis Collections | 2.7/5 |
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Oasis Collections Pricing
Oasis Collections ROI & Value For Money
2.5/5
Oasis Collections has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Oasis Collections Pricing vs. Competitors
Compared to its competitors, Oasis Collections's ROI score is rated right below Airbnb.
| COMPANY | Pricing Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| Oasis Collections | 2.5/5 |
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Oasis Collections Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oasis Collections Customer Satisfaction vs. Competitors
Compared to its competitors, Oasis Collections's Customer Satisfaction score is rated right below Airbnb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Airbnb | 72% |
| Oasis Collections | 0% |
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Oasis Collections Customer Service
1.7/5
Oasis Collections has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Oasis Collections's Customer Service
Address
Miami, FL 33130
Website
http://www.oasiscollections.com
Phone Number
1(855)686-2747
Oasis Collections Customer Service vs. Competitors
Compared to its competitors, Oasis Collections's Customer Service score is rated right below Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| Oasis Collections | 1.7/5 |
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Oasis Collections as an Employer
3.7/5
Oasis Collections has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Oasis Collections scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Oasis Collections would recommend the brand to a friend. ENPS measures how likely Oasis Collections employees would recommend working at Oasis Collections to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
